Job Description
Job Description
Are you a passionate IT leader ready to drive excellence in end-user support? At Uprite Services, we help businesses and municipalities stay productive, secure, and confident with their technology. As a Service Desk Supervisor, you’ll lead our Houston Service Team, ensuring top-tier client support while fostering a culture of growth and collaboration.
Why Join Uprite?
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Award-Winning MSP: Recognized on the CRN 2025 Managed Service Provider 500 list in The MSP Pioneer 250 category.
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People-First Culture: Rooted in humility, unity, passion, servanthood, and thankfulness—we believe in making a meaningful impact.
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Career Growth: Lead a high-performing team with opportunities for advancement in a growing company.
What You’ll Do:
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Oversee the Houston Service Team, providing coaching, approvals, and training to ensure excellent client support.
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Review and manage service tickets, ensuring best practices are followed for efficient resolution.
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Provide technical expertise in Microsoft 365, networking, firewalls, Windows servers, and business applications.
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Drive continuous improvement by analyzing service trends and implementing proactive solutions.
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Maintain strong client relationships by ensuring a seamless IT experience for businesses and municipalities.
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Collaborate with vendors and internal teams to resolve escalated IT issues.
What We’re Looking For:
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6+ years of IT experience, including 4+ years in end-user support.
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Strong leadership skills with experience managing a service team.
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Expertise in Microsoft 365, Windows Server, networking, and firewalls.
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Excellent communication and customer service abilities.
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A problem-solver who thrives in a fast-paced environment and embraces continuous improvement.
Perks & Benefits:
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Competitive salary + performance incentives
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Comprehensive benefits package
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Growth and development opportunities in a leading MSP
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A collaborative, values-driven work environment
Ready to Lead?
Join Uprite Services and help businesses thrive with cutting-edge IT solutions. Apply today!
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