Resident Lifestyle Specialist

Job Description

Job Description

SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

The Resident Lifestyle Specialist (RLS) is responsible for providing overall leadership and support to fellow Resident Lifestyle Directors, as well as, the Resident Lifestyle team in their community. The RLS ensures the residents lives are enriched by offering a broad range of activities/programs in a variety of settings. Programs should appeal to the varied lifestyles and backgrounds of the residents, while offering choice, fostering independence, promoting individuality, and nurturing the spirit of each individual. The Resident Lifestyle Specialist integrates staff, family members, and volunteers to assist in the development, implementation, and continued success of the program.

ESSENTIAL JOB FUNCTIONS:

Lead with servant leadership in all decision-making

• Supervise, train, coach, and support Resident Lifestyle Directors and team members in alignment with company policies and regulatory guidelines
• Support talent management processes including scheduling, payroll, and performance management
• Travel as needed to provide training and support to sister communities
• Participate in marketing efforts, including tours for prospective residents and families
• Plan, develop, and oversee resident programming seven days per week
• Create and distribute monthly programming calendars
• Conduct resident interest assessments at admission and ongoing
• Facilitate individual, small group, and large group programs, including outings and special events
• Ensure a well-rounded program offering (cognitive, physical, social, spiritual, creative, cultural, and memory care-focused engagement)
• Coordinate celebrations, interest groups, volunteer programs, and intergenerational opportunities
• Promote participation across departments and provide in-room engagement options as needed
• Maintain accurate resident documentation and program records
• Manage resident council meetings, including coordination and documentation
• Build and maintain relationships with community partners and vendors
• Oversee supplies, equipment, and departmental budget compliance
• Ensure adherence to company policies, safety standards, and state regulations
• Maintain clean, safe environments in resident and common areas
• Support emergency preparedness and response efforts
• Collaborate with department leaders, including Dining, to enhance resident experience
• Attend and contribute to team meetings, department meetings, and community events
• Plan and participate in family engagement events (e.g., Family Nights)
• Provide training, onboarding, and ongoing development for team members
• Conduct timely performance evaluations
• Review timekeeping and process bi-weekly payroll
• Support recruitment and hiring efforts
• Respond promptly to residents, families, and guests
• Participate in community events, marketing initiatives, and special programs
• Perform other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to read, write, speak and understand the English language
• Knowledge of computers and relevant software to include Microsoft Office and Outlook software
• Mid-level typing skills required
• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
• Able to manage revenue and expense budget
• Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
• Able to make independent decisions
• Must be able to communicate in a warm, friendly and caring manner
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
• Must possess a passion to work with and around senior citizens
• Knowledge of customer service principles and practices

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent
• Bachelor's degree preferred

EXPERIENCE REQUIREMENTS:

• Five (5) years in the senior living environment
• Experience in conducting and providing activities or programming to seniors
• Strong leadership skills with a minimum of three (3) years' experience in supervising and management

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to stand or walk 75% of the day
• Able to drive
• Able to concentrate with frequent interruptions
• Able to work under stress and in emergency situations
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
• Able to talk and hear effectively in order to convey instructions and information to residents and team members
• Occasionally lift/carry up to 50 pounds

OCCUPATIONAL EXPOSURE/ PERSONAL PROTECTIVE EQUIPMENT:

• Work in all areas of the community
• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions
• Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
• Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
• Subject to infectious diseases, substances and odors
• Follow Safety Policy & Procedures