Job Description
Job Description
Confidential Director of Operations – QSR Group (Cleveland, OH)
Quick Service Restaurant – Multi-Unit Leadership Role
A rapidly expanding Quick Service Restaurant (QSR) group is seeking a Director of Operations to lead 4–6 locations across the greater Cleveland metro area. This is a hands-on leadership opportunity for a driven multi-unit operator with a track record of coaching GMs, developing high-performance teams, and consistently delivering results.
What You’ll Do:
As Director of Operations, you’ll serve as a critical field leader—supporting, guiding, and holding accountable a team of General Managers. Your mission is to ensure excellence in operational execution, guest service, sales growth, and team culture across all assigned units.
Key Responsibilities:
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Direct oversight of 4–6 QSR restaurant locations
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Lead, coach, and mentor General Managers to strengthen performance and drive results
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Conduct regular site visits, operational audits, and performance reviews
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Monitor and improve P&L performance across the market
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Support strong hiring, onboarding, and development pipelines
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Uphold company standards for food safety, service, and brand integrity
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Serve as a culture champion and strategic field partner to senior leadership
Compensation & Benefits:
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Base Salary: $120,000–$125,000 (based on experience)
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Bonus: Monthly performance-based bonus plan
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Benefits: Medical, dental, vision (starting first of the month after hire)
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PTO: Paid Time Off and competitive time-off policy
Ideal Candidate Profile:
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3+ years of experience as a multi-unit operator in QSR or fast-casual environments
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Strong grasp of restaurant P&Ls, labor optimization, and operational systems
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Proven success building culture, improving guest metrics, and managing performance
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Ability to lead through influence, develop people, and manage priorities across locations
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Based in Cleveland, OH or within reasonable commuting distance (no relocation support)
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Willingness to travel regularly between restaurant locations
Company DescriptionRestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!
Company Description
RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!