Architectural Openings and Access Hardware Service Specialist

Job Description

Job DescriptionDo You Thrive Solving Mechanical Puzzles?

If you enjoy working with your hands, measuring twice, and leaving every site safer than you found it, you’ll fit right in at Vortex Doors—America’s most customer-centric commercial and industrial door service team.

Your Impact

• Install and service commercial door systems with precision.
• Diagnose and repair failures involving springs, hinges, locks, operators, and electrical components.
• Set up and fine-tune locks, handles, closers, and access control hardware.
• Confirm each job meets applicable safety and building code standards.
• Guide customers through findings, explain repair options, and recommend cost-effective solutions.
• Document work thoroughly—visits, repairs, installations, and parts.
• Troubleshoot efficiently to resolve issues quickly and correctly.
• Verify work quality to meet Vortex’s standards.

What You’ll Get

• Industry-best training to accelerate your skills.
• Commercial/retail door opening, hardware, and storefront glazing training.
• Manual door and dock equipment training for industrial openings.
• Hollow metal door, frame, and hardware training.
• Strong safety culture, positive environment, and recognition for great work.
• Comprehensive health benefits, 401(k) match, 8 paid company holidays, and PTO.
• Company uniforms and an annual boot allowance.

Schedule

Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday with potential overtime and on-call hours.

What You Bring

• High school diploma or equivalent.
• 2+ years in commercial door service is a plus; door brand and hardware knowledge is a plus.
• Proficiency with hand and power tools.
• Mechanical aptitude and strong troubleshooting ability.
• Comfort doing math with fractions and reading a tape measure accurately.
• Professional communication and a customer-first mindset.
• Meticulous attention to detail and commitment to quality work.
• Working knowledge of safety rules and dedication to following them.
• Valid driver’s license with a clean driving record.
• Ability to lift up to 50 pounds.
• Physical readiness to lift and bend repeatedly, climb ladders up to 20’, work on knees for extended periods, and operate power tools proficiently.
• Openness to ongoing training and development.

Why Vortex?

We invest in your growth, celebrate wins, and equip you to deliver outstanding service to every customer, every time.