Job Description
Job Description
Perricone Farms has joined forces with the renowned Natalie’s Orchid Island Juice Company, uniting two industry leaders in the premium citrus juice market. This strategic acquisition combines Perricone’s expertise in craft citrus juices with Natalie’s reputation for high-quality, fresh-squeezed products, creating a dynamic company poised for significant growth, innovation, and expanded market reach.
As part of this exciting growth, Perricone Farms is seeking a proactive and experienced Customer Service Manager to join our team at our Fort Pierce, Florida facility. This key leadership role will oversee customer interactions, manage the order-to-delivery process, and ensure exceptional service across all wholesale, retail, and distribution channels.
This is a dynamic position offering long-term, stable employment and a competitive benefits package, including health, vision, dental, life insurance, and a 401(k) plan.
Perricone Farms is hiring a strategic and experienced Customer Service Manager to oversee and elevate its customer service operations, ensuring excellence across all customer touchpoints.
Key Responsibilities:
Leadership & Team Development
- Lead, supervise, and mentor the customer service team to ensure high performance in order processing, fulfillment, and delivery.
- Hire, train, and develop team members, setting clear performance goals and conducting regular reviews.
- Foster a proactive, customer-centric, and solution-oriented team culture.
- Provide coaching and development opportunities to support continuous improvement.
Customer Experience & Relationship Management
- Ensure exceptional service to both B2B and B2C customers, including distributors, retailers, and foodservice partners.
- Maintain and strengthen key customer relationships to drive satisfaction and loyalty.
- Handle and resolve escalated issues with professionalism, urgency, and tact.
Process Improvement & Service Strategy
- Develop, implement, and refine customer service procedures, policies, and standards to drive operational efficiency and service excellence.
- Evaluate and streamline the order-to-delivery process, identifying gaps and executing enhancements.
- Lead the adoption and effective use of CRM and ERP systems for accurate order tracking and communication management.
Cross-Functional Collaboration
- Work closely with Sales, Supply Chain, Logistics, Production, and Finance teams to resolve order, inventory, or delivery challenges.
- Ensure alignment across departments on customer commitments, fulfillment timelines, and service expectations.
- Participate in demand planning and inventory coordination to proactively support service continuity.
Performance Monitoring & Reporting
- Define and monitor key performance indicators (KPIs), service levels (SLAs), and team metrics to measure success.
- Analyze customer feedback and service data to identify trends, root causes, and opportunities for improvement.
- Prepare and present regular performance reports and recommendations to senior leadership.
Qualifications:
- Bachelor’s degree in Business, Supply Chain, or related field preferred.
- 5+ years of customer service experience, with at least 2 years in a supervisory or managerial role (experience in the food, beverage, or CPG industry preferred).
- Strong leadership, problem-solving, and organizational skills.
- Excellent communication and interpersonal abilities.
- Experience working with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce).
- Ability to manage high volumes of orders and inquiries with attention to detail.
Company DescriptionThe Perricone family has been farming California citrus for three generations. This connection to the groves enhances our ability to acquire, harvest and squeeze fruit at the peak of its flavor. We never rely on ‘flavor packs’ or concentrates to make our juice perfect. For that, we rely only on Mother Nature. The result is the finest, freshest juice on your breakfast table, in your recipes or in your favorite smoothies and cocktails. We are proud to be a true farm-to-table company. Perricone Juices provides equal employment opportunities (EEO) to all employees and applicant great benefits and opportunities for growth.
Company Description
The Perricone family has been farming California citrus for three generations. This connection to the groves enhances our ability to acquire, harvest and squeeze fruit at the peak of its flavor. We never rely on ‘flavor packs’ or concentrates to make our juice perfect. For that, we rely only on Mother Nature. The result is the finest, freshest juice on your breakfast table, in your recipes or in your favorite smoothies and cocktails. We are proud to be a true farm-to-table company. Perricone Juices provides equal employment opportunities (EEO) to all employees and applicant great benefits and opportunities for growth.