CLINICAL PHARMACY PROGRAM MANAGER

Job Description

Job Description

POSITION DESCRIPTION

JOB TITLE: Clinical Pharmacy Program Manager

DEPARTMENT: Pharmacy

REPORTS TO: Chair of Pharmacy

FLSA STATUS: Exempt

CREATED DATE: 03/21/26

REVISION DATES: 7/22/2025

POSITION SUMMARY

The Clinical Pharmacy Program Manager leads clinical pharmacy services, oversees staff development, ensures regulatory compliance, and advances patient care initiatives. This role supports strategic planning and integration of pharmacy programs within clinical teams and care models within Christ Community Health Services, Inc.

REQUIRED SKILLS

1. Strong communication, organization, and teaching abilities
2. Problem-solving with minimal supervision
3. Ability to manage multiple priorities and adapt to change
4. Skilled in coaching, mentoring, and performance evaluation

DUTIES AND RESPONSIBILITIES

1. Clinical Leadership:

• Leads the development, implementation, and evaluation of clinical pharmacy services
• Ensures patient care needs are met across the care continuum
• Collaborates with pharmacy and medical leadership to expand services
• Develops clinical policies, workflows, and therapeutic protocols
• Provides direct patient care and medication management for high-risk populations
• Serves as an expert on medication usage, interactions and compliance to medical and pharmacy staff

2. Supervision & Management:

• Leads and manages 3–10 Clinical Pharmacists across contracts
• Performs interviews of prospective candidates
• Ensures proper training of all new clinical pharmacists and technicians
• Oversees scheduling, performance reviews, and achievement of KPIs
• Sets goals, tracks KPIs, and ensures clinical compliance
• Ensures appointments, credentialing, and reappointments are completed
• Provides coaching, feedback, and performance reviews
• Conducts chart reviews, competency assessments, and staffing oversight for entire clinical pharmacy team
• Ensures program accountability of outcomes of patients such as chronic disease measures, polypharmacy, and quality of life improvement
• Serves as APPE Ambulatory Care preceptor for PharmD students for affiliated schools and colleges of pharmacy
  1. Program Development:
• Provided education and guidance for clinical staff in complex clinical scenarios
• Designs training, orientation, and fellowship/residency programs
• Leads quality improvement initiatives and medication use evaluations
• Prepares for accreditations and regulatory audits
• Enhances policies and workflows with clinical tools
• Stays current with treatment and clinical pharmacy guidelines

JOBS THIS POSITION DIRECTLY SUPERVISES

Job Title

Number of Incumbents

Clinical Pharmacists

3-10

Clinical Pharmacy Technicians

1-6

Pharmacy Fellow(s)

1-2

POSITION REQUIREMENTS

Education: Required: Doctor of Pharmacy

Experience: Post Degree Residency or Board Certified in Ambulatory Care Pharmacy – PGY-1 required; PGY-2 preferred

Licenses or Certifications: Active, unrestricted TN Pharmacist License, BLS; Valid, unrestricted drivers license

Mental Requirements

Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

x

Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical Requirements

Activity

Approximate % of Time

Comments

Sitting

50%

Standing

30%

Walking

20%

100%

Approximate percentage of time spent lifting, pulling, and/or pushing: 10%

Maximum number of pounds required (with or without assistance): 75-100 lbs.

Types of objects the incumbent is required to lift/pull/push: Patients, equipment

Machines and Equipment Used:

Machines, Equipment, Tools

Approximate % of Time

Degree of Hand: Eye Coordination Required

1. Computer

normal

1. Photocopier/fax machine/scanner

normal

1. Medical equipment

normal

Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: N/A

Working Conditions

Involves exposure to patients of all ages and pay ranges, patients with mental illness, infectious diseases and blood, body fluids

OTHER REQUIREMENTS