Client Services Specialist Team Manager

Job Description

Job DescriptionDescription:

Job Summary: The Client Services Manager oversees the day-to-day activities of the client services team efficiently, monitoring the day-to day activities of the team, and to build quality relationships with the team, sales reps and with customers (both referrals and patients).

Essential Functions

• Manage the day-to-day activities of the team.
• Responsible for monitoring and leading team to achieve organization’s objectives and increase revenue.
• Responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
• Motivate the team to achieve revenue goals.
• Develop and implement the timeline required to achieve targets.
• Monitor team performance and report metrics.
• Determine training needs and provide team coaching as necessary.
• Solicit team members’ feedback and work to resolve any issues or conflicts.
• Conduct monthly 1:1 with each team member and maintain applicable documentation.
• Conduct daily huddles and weekly meetings in accordance with company rhythms as directed by supervisor.
• Identify and resolve issues in process to increase efficiency.
• Participate in Leadership meetings and Quarterly planning meetings.
• Work closely with other team leaders to identify and resolve issues.
• Update/maintain training materials as policies and processes are revised.
• Participate in traditional and e-learning programs.
• Work effectively with other company employees, managers, and departments.
• Perform all job functions with Company Mission, Vision, and Goal Statements in mind.
• Perform other duties as assigned.

Supervisory Functions:

Must demonstrate proficient ability to directly supervise Client Services Specialist personnel in a manner consistent with Company policies and applicable laws. Supervisor responsibilities include training employees, planning, assigning, and directing work, performance evaluations, and complaint resolution.

Requirements:

Education, Certificate and Licensure

High school diploma or general education degree (GED); three years related experience and/or training; or equivalent combination of education and experience

Physical Demands

• Ability to sit for extended periods of time.
• Strong visual, hearing, and speaking abilities are essential for reading documents, participating in meetings, and handling phone calls.

Other Requirements

• Strong leadership and team management skills.
• Must possess excellent verbal communication skills with the ability to multi-task and work independently.
• Knowledge of insurance guidelines and DME experience a plus
• Must demonstrate proficient ability and practical knowledge of computers, software, and other office equipment.
• Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures.
• Must have the ability to demonstrate effective time management skills while working independently with minimal supervision.
• Must demonstrate proficient ability to understand, apply, and interpret an extensive array of information, variables, and instruction where only limited standardization exists to define problems, collect data, establish facts, and draw valid conclusions.
• Must demonstrate proficiency and productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment, responsibility, and assumption for decisions, consequences, and results.