Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract to permanent position that provides an excellent opportunity to grow within the healthcare industry. The ideal candidate will have strong communication skills, a customer-focused mindset, and an attentive demeanor, with some knowledge of medical processes or terminology.
Responsibilities:
• Respond to inbound calls and provide attentive assistance to customers with inquiries or concerns.
• Manage email correspondence efficiently, ensuring timely responses and accurate information.
• Perform data entry tasks with precision to maintain accurate records.
• Handle order entry and billing processes while adhering to company procedures.
• Collaborate with internal staff and vendors to identify and address specific requirements.
• Utilize Microsoft Excel and Word to organize and present information effectively.
• Provide exceptional customer service in both inbound and outbound call scenarios.
• Support the call center by maintaining a high standard of attentiveness and customer care.
• Ensure compliance with healthcare-related protocols and standards.• Proven experience in customer service or call center roles.
• Proficiency in answering inbound and outbound calls.
• Strong skills in data entry and email correspondence.
• Familiarity with Microsoft Excel and Word.
• Basic understanding of medical terminology or healthcare processes.
• Ability to manage order entry and billing tasks accurately.
• Excellent communication and interpersonal skills.
• Commitment to maintaining a customer-focused and detail-oriented approach.