Patient Service Representative (Broadway & Norton Commons)

Job Description

Job Description

As a Patient Service Representative, you will support both (float between) our Broadway and Norton Commons dermatology practices! You will be providing superior patient experience / customer service, in addition to processing prior authorizations; scheduling patient appointments and completing on-demand eligibility checking; verifying appointment information; registering and creating records for new patients; assisting patient in completion of necessary forms and consents; obtaining and verifying current insurance information or other financial information; requesting and recording all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office; updating patient demographic data in practice management system; scheduling and re-scheduling return appointments according to scheduling guidelines; and, other daily admin duties.

This is a full-time, on-site role, as a FLOAT for both our Broadway and Norton Commons practices. Hourly compensation range is $16.00 to $19.00 an hour, depending on experience. You must have at least 2 years of customer service and medical front office admin experience, along with familiarity of third-party payer systems: Medicare, Medicaid, and commercial insurance.

You are a well-rounded customer service professional with extensive admin office experience, who is a detailed-oriented, proactive, initiative-taking individual with a passion for healthcare. You have at least two years of experience in a medical office or other healthcare setting; familiarity of third-party payer systems: Medicare, Medicaid, and commercial; excellent written and verbal communication skills; working knowledge of computer applications: word processing, medical office management and spreadsheet; ability to accurately record and transmit detailed information. You must be able to work on Saturdays, as well as late evenings!

VitalSkin Dermatology - WE are a growing dermatology company with several locations. We offer our employees merit based competitive pay, on-the-job introductory level training, and direct hands-on experience with patients. Our benefits include healthcare (medical, dental, and vision), 401K retirement, voluntary insurance, as well as paid time off (holidays, sick time, and vacation).

Detailed Job Description

On a typical day, this role is responsible for all aspects of the front office, including:

• Greet arriving patients, providing a superior patient experience.
• Obtain authorizations, as required by payors, prior to patient being seen.
• Schedule patient appointments and complete on-demand eligibility checking.
• Correct any and all eligibility errors prior to patient being seen.
• Verify appointment information and notify nursing staff in accordance with procedure.
• Register and create record for new patients, assist patient in completion of necessary forms and consents.
• Obtain and verify current insurance information or other financial information, as necessary.
• Request and record all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office.
• Update patient demographic data in practice management system.
• Schedule and re-schedule return appointments according to scheduling guidelines.
• Maintain continuity in communication supervisor regarding expected telephone calls, pages and potential patient service-related problems and availability of medical and administrative staff.
• Check out services including performing scheduling, authorization or payment collection in accordance with the policies.
• Adhere to patient confidentiality and records release policies.
• Utilize office equipment for copying and fax transmission of documents.
• Maintain and balance individually assigned cash box with receipts.
• Perform end-of-day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts and creating bank deposit.
• Manage automated reminder system, completing required follow-up action.
• Maintain daily appointment schedule, notify nursing staff and providers of changes.
• Prepare new patient packets for next day clinic.
• Utilize triage system for all patient related calls, in accordance with triage procedures.
• Answer calls and resolve issues patients have including scheduling and patient balances. If unable to resolve, take message and forward to appropriate staff.
• Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
• Keep lobby and front reception area clean.

Minimum Qualifications

• High school graduate
• 2+ years customer service experience
• Well-developed written and oral communication skills
• Demonstrates understanding of customer service principles
• Working knowledge of computer applications: word processing, medical office management and spread sheet
• Ability to accurately record and transmit detailed information
• Ability to exercise good judgment in evaluating situations and making decisions
• Ability to use tact and sensitivity to timing in personal transactions
• Previous experience in operation of office systems including personal computer, printers, copiers, fax, postage machine and telephone systems