Job Description
A fast-growing digital marketing agency is seeking a frontline Client Service Representatives. In this role you will help small businesses shine online by handling day-to-day client requests, coordinating website updates, and keeping communication crisp and proactive. Training is ongoing and hands-on with the team lead.
Client Service Rep Responsibilities
- Website updates & support: Edit websites based on client requests; log precise notes; own follow-through to completion
- Client communication: Handle email/phone support, confirm requests, and suggest improvements that boost online marketing results
- Project coordination: Route work to the right teammates or take the lead to complete tasks; keep clients updated and engaged
- Technical support: Basic email/website troubleshooting; Google Business Profile updates and support
- Account stewardship: Check in with non-responsive clients, field billing or cross-department requests, and transfer inquiries appropriately
Client Service Rep Requirements
- Customer service experience (agency/creative environment preferred)
- Excellent written and verbal communication; strong phone/email etiquette
- Ability to translate client wishes into clear tasks and deliverables
- Experience with at least one website platform (WordPress, Wix, Squarespace, Weebly, etc.)
- Comfortable using AI in daily workflows
BIG PLUS IF YOU HAVE EXPERIENCE WITH THE FOLLOWING
- Website design/management and/or marketing experience
- WordPress expertise
- HTML/CSS/JS familiarity
- Experience with Google Workspace (Docs/Sheets), Canva, and CRMs (e.g., Salesforce)
- SEO knowledge
- Exposure to human-health verticals (Dental, Optometry, Aesthetics)
Compensation & Growth
This is a fulltime hybrid role in San Diego with flexible hours. We are only seeking local San Diego County residents and reliable transportation is a must
- Medical, Dental, Vision, and Life/AD&D insurance
- 401(k) / 7 paid holidays + generous PTO accrual
- Base Pay: $23–$25/hour DOE
- Monthly Bonus Program: First-year OTE typically $55,000–$62,000
- Annual Reviews: Clear pathways for raises and advancement
Apply now by sending a resume