Job Description
Job Description
Social Services Supervisor
We are seeking an experienced and motivated Social Services Supervisor to oversee social service operations, supervise staff, and ensure high-quality service delivery to clients. This role requires strong leadership, compliance oversight, and the ability to manage complex cases while meeting contractual and regulatory requirements.
Key Responsibilities
- Maintain professional relationships with clients while ensuring strict confidentiality.
- Adhere to Universal Precautions and all standard protocols and procedures.
- Ensure compliance with all Federal, State, and City security and privacy regulations related to protected health information.
- Ensure newly admitted clients receive a social service intake within 48 hours of assignment.
- Monitor and track client intakes and move-outs using DHS rosters and maintain daily updates to the master roster.
- Oversee all ACS cases, ensuring monthly tracking forms are completed and submitted to DHS.
- Review and maintain accurate ACS client rosters.
- Coordinate with community agencies and participate in high-risk case conferences as needed.
- Communicate and collaborate with peers across programs regarding client progress.
- Understand all contract requirements and communicate expectations clearly to staff.
- Supervise a minimum of four direct-report staff and their teams to ensure clients complete required tasks related to entitlements, employment, and housing.
- Set and monitor realistic monthly performance goals in alignment with contract requirements (ILPs, inspections, ACS cases, LTS families, housing placements).
- Coach and support staff on effective client engagement strategies to maintain eligibility for housing subsidies.
- Conduct weekly client progress reviews with staff.
- Perform internal chart reviews and implement quality assurance measures.
- Respond promptly to critical incidents.
- Access and manage client data using various tracking systems (CTS, NYC Way, 4002 System).
- Prepare contract reports and statistical data for management and funders.
- Analyze program and demographic data to support program improvements.
- Organize onsite and offsite training opportunities for staff development.
- Support the Senior Program Manager with program oversight as needed.
- Attend staff, funder, and external agency meetings.
- Facilitate weekly team meetings with social service staff.
- Review and approve timesheets.
- Complete performance evaluations for direct-report staff.
- Support marketing, outreach, and networking efforts as needed.
- May carry a small caseload or additional program responsibilities.
- Duties may be modified or expanded as program needs evolve.
Minimum Education & Experience
- Master’s degree with three years of relevant experience, or equivalent experience.
- Licensure required for applicable degrees: LMSW or LCSW, Mental Health Counseling, Counseling/Guidance, or Art Therapy.
Additional Requirements
- Minimum of two years of relevant supervisory or program experience.
- Strong managerial, analytical, organizational, and communication skills.
- Experience with change management, stakeholder engagement, and problem-solving.
- Ability to meet clearance requirements for off-site or school-based work, if applicable (fingerprinting, SCR clearance, TB test, medical clearance).
- Availability for on-call coverage 24/7.
- Must sign NYC DOH/MH attestation confirming no founded child abuse reports.
- CPR/First Aid certification may be required.
- Overdose prevention certification may be required.
- Bilingual candidates preferred.
Company DescriptionThe Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.
Company Description
The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.