Job Description
Job DescriptionSalary:
Position Overview:
UpSlope Advisors is actively pursuing a new government contract opportunity and is seeking qualified candidates for the Work Reception Desk Operator / Dispatcher role, contingent upon contract award. This position will provide 24/7 front-line support for maintenance operations at a federal installation. The ideal candidate will be a highly organized, service-oriented professional responsible for work order intake, dispatch coordination, and ensuring data accuracy within the Agency maintenance systems.
Key Responsibilities:
- Serve as the first point of contact for all Work Reception inquiries via ArMA, telephone, and other designated channels
- Enter and manage Demand Maintenance Orders (DMOs) and Other Work Orders (OWOs) in real time
- Triage and prioritize incoming maintenance requests and dispatch appropriate personnel
- Accurately input and validate Labor & Equipment (L&E) forms for audit and tracking
- Ensure accuracy and completeness of records in systems such as GFEBS
- Provide professional communication and status updates to customers and internal stakeholders
- Work rotating shifts as part of a 24/7 operations team, including weekends and holidays
Minimum Qualifications:
- High school diploma or equivalent
- 2+ years of experience in customer service, dispatch, or operational support
- Excellent verbal and written communication skills
- High attention to detail with strong data entry skills
- Comfortable working in a fast-paced environment requiring multitasking and prioritization
- Proficiency in basic office tools (e.g., Microsoft Excel, Outlook)
Preferred Qualifications:
- Experience with ArMA (Army Maintenance Application) and/or GFEBS (General Fund Enterprise Business System)
- Previous experience supporting military installations or federal government operations
- Familiarity with government-furnished equipment (GFE) tracking and dispatch procedures
Additional Details:
- This position is contingent upon contract award
- Applicants selected for hire will be contacted when the contract is finalized
- If applicable, candidates may need to pass a background check or security clearance process
- On-site roles require compliance with facility access and safety protocols
Security Requirement
Must pass a background check.
About Us
UpSlope Advisors is an 8(a), professional engineering services company that provides expert mission-first technical and programmatic support for US Intelligence Community (IC), Department of Defense (DoD), and Federal agencies. As a Mission First / People First company, we believe that success starts with the people. Our employees are the heart of our client(s) mission and enabling success for both our clients and employees requires opportunity for personal and professional growth. At UpSlope, we take pride in our ability to offer a competitive benefits package and a balanced work environment that allows our employees to thrive.