Receptionist

Job Description

Job Description

Job Title: Receptionist

Department: Mental Health

Location: Centre Lake

Reports To: Office Manager

FLSA Status: Non-Exempt

Salary: $23.00 - $28.00 per hour

Position Summary

The Receptionist is responsible for performing routine clerical and administrative functions such as answering inquiries and providing information to the public, clients, visitors, and other parties, scheduling appointments, maintaining paper and electronic files, and organizing.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Use computers for various applications, such as database management or word processing.
• Handle high call volumes and give information to callers, take messages, or transfer calls to appropriate individuals.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate people according to their needs.
• Maintain scheduling and event calendars.
• Complete forms in accordance with company procedures.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Attend meetings and training when needed or requested.
• Make copies of correspondence or other printed material.
• Maintain monthly Supply Orders.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Perform other duties as requested by the assigned supervisor and/or management.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competency

To perform the job successfully, an individual should demonstrate the following:

• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Business Ethics - Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Communications- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods; communicate professionally with the public and clients.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Dependability - Follows instructions, responds to management direction; takes responsibility or own actions; keeps commitments; completes tasks on time for notifying appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Preferred

• Bilingual in Spanish preferred but not required.

Requirements

Valid California Driver's license with two years of experience driving. A clean driving record required.

Education/Experience

Associate’s Degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Ability

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Reasoning Ability

Apply logical thinking to a wide range of intellectual and practical problems. Work with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Work with a variety of abstract and concrete variables.

Computer Skills

Proficiency in Microsoft Office; with emphasis on Excel, Word, and PowerPoint. Ability to learn and navigate our electronic medical records system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties or responsibilities of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Marsell Benefits:

• Medical

• Dental

• Vision

• 401 (k) company matching

• Paid Time Off (PTO)

• Paid Holidays

• Flexible Spending Account

• Life Insurance

• Voluntary Life Insurance

• Employee Assistance Program

• Employee Wellness Day(s)