Job Description
Job DescriptionFood & Beverage SupervisorPosition Summary
The Food & Beverage Supervisor is responsible for overseeing the daily operations of the restaurant, bar, in-room dining, and banquet functions to ensure exceptional guest service, efficient operations, and compliance with company standards. This role supports the Food & Beverage leadership team by supervising staff, maintaining service quality, and ensuring a positive dining experience for every guest.
Essential Duties & Responsibilities
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Supervise the daily operation of the restaurant, bar, and banquet events as assigned.
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Lead pre-shift meetings, communicate daily priorities, and assign staff responsibilities.
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Ensure all guests receive prompt, courteous, and professional service.
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Monitor service standards and address guest concerns promptly and professionally.
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Coach, mentor, and motivate team members while fostering a positive work environment.
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Assist with hiring, onboarding, training, and performance management of Food & Beverage staff.
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Ensure compliance with health department regulations, food safety standards, and responsible alcohol service requirements.
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Monitor cleanliness, sanitation, and organization of all front-of-house areas.
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Assist with scheduling based on business levels and labor targets.
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Maintain accurate cash handling procedures and oversee opening and closing duties.
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Monitor inventory levels and communicate supply needs to management.
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Support banquet and special event execution as needed.
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Promote teamwork and effective communication between the kitchen and front-of-house teams.
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Ensure compliance with all company policies, safety standards, and operating procedures.
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Perform other duties as assigned.
Qualifications
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Minimum of 2 years of restaurant or hotel Food & Beverage experience, with previous supervisory experience preferred.
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Strong leadership, communication, and guest service skills.
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Ability to multitask in a fast-paced environment.
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Knowledge of POS systems and cash handling procedures.
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Food Handler Certification and Responsible Beverage Service (RBS) Certification required or obtainable upon hire.
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Flexible schedule, including nights, weekends, and holidays.
Physical Requirements
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Ability to stand and walk for extended periods.
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Frequently lift and carry up to 40 pounds.
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Bend, stoop, reach, and move throughout the restaurant and event spaces.
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Work in a fast-paced environment with varying temperatures.
Success Measures
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Delivers exceptional guest service and supports positive online reviews.
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Maintains service, cleanliness, and operational standards.
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Meets labor and productivity goals.
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Demonstrates leadership through coaching, accountability, and teamwork.
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Supports revenue growth through effective operations and guest satisfaction.