Job Description
Job Description
This role offers opportunities for career growth in a fast-growing company! Dahl Consulting is currently partnering with a leading workers compensation insurance company. We work one-on-one with great candidates to help connect them with employment opportunities. We are hiring a Client Services Specialist for a contract-to-hire role! Interested? Get more details below!
- Worksite Location: Waite Park, MN
- Compensation: $21.00-$24.00 per hour
What you’ll do as the Client Services Specialist:
- Provide friendly, efficient, and professional customer support via phone, email, and chat
- Address customer inquiries, troubleshoot issues, and provide timely resolutions
- Build strong relationships with customers by demonstrating empathy and active listening
- Maintain up-to-date knowledge of company products, services, and policies
- Escalate complex issues to the appropriate departments while ensuring a seamless customer experience
- Identify customer needs and recommend solutions or additional services
- Collaborate with team members to improve processes and enhance customer satisfaction
- Track customer interactions in the CRM system and ensure all inquiries are properly documented
What you’ll bring to the Client Services Specialist:
- 1+ years of customer service or related experience
- A passion for helping customers and going the extra mile to find the solution to their problems
- A problem-solving mindset with a customer-centric attitude
- Strong verbal and written communication skills
- Ability to multi-task, prioritize, and manage time efficiently
- Proficiency with Microsoft Office (Excel, Outlook, Word) and CRM systems (HubSpot, Salesforce, or similar)
Full-time benefits: UHC healthcare (Bronze, Silver plans), 401k matching, dental/vision coverage, 7 federal holidays, company events, and free snacks.
Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.
Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.
Company Description
Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.