Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This long-term contract position offers an excellent opportunity to provide exceptional service while handling inbound and outbound calls, order processing, and customer inquiries. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to delivering positive customer experiences.
Responsibilities:
• Respond promptly to incoming calls and address customer inquiries with professionalism.
• Manage outbound calls to follow up on orders and resolve customer concerns.
• Process orders efficiently and accurately, ensuring all details are captured correctly.
• Maintain detailed records of customer interactions and transactions.
• Deliver clear and concise information about products or services to customers.
• Collaborate with team members to improve service quality and streamline processes.
• Handle escalated issues sensitively and work toward effective resolutions.
• Stay informed about company policies and updates to provide accurate information.
• Support call center operations by adhering to established protocols and guidelines.
• Continuously identify opportunities to enhance customer satisfaction and retention.• Previous experience in customer service, ideally within a call center environment.
• Proficiency in managing inbound and outbound calls.
• Strong skills in order entry and data management.
• Excellent communication and interpersonal abilities.
• Ability to multitask and stay organized in a fast-paced setting.
• Familiarity with customer service systems and tools.
• Problem-solving skills and the ability to handle challenging situations.
• Commitment to maintaining high service standards and professionalism.