Job Description
Job Description
Job Title: Receptionist
Department: 100-Front Desk
Reports to: Receptionist Lead/Front Office Manager
Overview: Greet patients in a pleasant, courteous, and professional tone, schedules appointments, routes clinical questions to the appropriate person, check patients in and out. Accept payments. Creates and updates patient records.
Key Responsibiltiies:
- Welcomes patients and visitors, determines the purpose of visit, and directs them to appropriate person or department(s)
- Check patient in and out using EMA Patient Management (PM) software
- Enter new patient information into the EMA Patient Management software
- Send out new patient paperwork as needed
- Check incoming e-mail and intra-mail from patients as needed
- Request and update patient information as required
- Gathering photo IDs, insurance cards, by scanning and making copies if needed
- Entering appointments and changing appointments
- Enter portal settings in EMA
- Work waitlist to fill schedules
- Enter cancellation, DNKA (no show) and reschedule notes in our EMR (EMA)
- Move and reschedule patients as required or necessary
- Balance cash drawer daily against day sheet and Batch Posting completion
- Create a deposit for checks and cash from the cash drawer daily
- Enter payments, including co-pays, ROAs, and sales
- Make phone calls as requested
- Keep folders, necessary forms, applications etc. in supply at the front desk
- Keep the schedule full and up to date call on wait list as necessary
- Complete bank runs as needed
- Complete HIPAA forms as necessary
- Keep reception area desktops clean, trash emptied and floor vacuumed
- Keep the waiting room straightened up and keep a supply of patient information/practice brochures on hand
- Obituaries for the week need to be gone through daily
- Empty reception and waiting room and bathroom trash daily
- Vacuum and sweep waiting room and bathroom daily
- Pack the other office boxes/envelopes as needed
- Print provider and nurse schedules daily
- Scan all items into charts as necessary
- Check fax machine frequently and distribute faxes to the correct department
- Drive to satellite clinics as directed or required
- Complete scanning and moving files as necessary
- Request Insurance Authorizations and Referrals as needed
- Check Relatient Portal throughout the day
- Call on collections or send letters
- Perform translation services if applicable
- Train new employees as requested by supervisor
- Assist other departments and team members as needed
- Perform any additional duties as assigned by the supervisor
PHI ACCESS AND DISCLOSURE: It is the policy of our practice that all providers and staff preserve the integrity and the confidentiality of protected health information (PHI) pertaining to our patients. To ensure that the Receptionist has the necessary medical and PHI to provide the highest quality medical care possible she/he will have access to the patient’s demographic information, medical information, and when necessary financial information. The Receptionist will be required to sign a Confidentiality Agreement prior to receiving access to this information.
Monday - Friday 8:00 AM - 5:00 PM