Job Description
Job Description
As the Dedicated Brokerage Dispatcher, you will be responsible for assigned customer & carrier orders within the Sims Transport operation. This position will track carriers’ progress on customer shipments, manage shipment pickups, deliveries, and loads in transit while identifying and resolving issues.
Responsibilities
- Accurately process and manage customer orders, ensuring all information is entered correctly and efficiently into the system.
- Coordinate and schedule appointments with clients, vendors, and transportation partners to ensure timely pickups and deliveries.
- Follow all company policies and procedures as it pertains to onboarding and loading carriers within the system.
- Regularly assess the status of customer and carrier relationships, as well as all freight in transit.
- Focus on managing loads by assigning carriers, tendering shipments, and holding carriers accountable for committed shipments.
- Proactively execute timely tracking and tracing for all shipments in transit, ensuring punctual updates and issue prevention.
- Disseminate accurate tracking updates to internal team members, ensuring everyone is informed of the shipment's status.
- Clearly communicate load requirements and details to drivers and carriers to ensure smooth operations from dispatch to delivery, minimizing potential issues.
- Field all inquiries from customers or carriers regarding shipment status and provide timely, accurate responses.
- Gather driver information and perform necessary check calls (dispatch, pickup/arrival, in-transit, delivery, etc.).
- Ensure tracking information is updated consistently and accurately throughout the shipment lifecycle.
- Ability to proactively identify issues in the supply chain and implement effective solutions to minimize disruptions and ensure smooth operations.
- Capable of working closely with internal teams and external partners to coordinate shipments, track deliveries, and resolve any logistical challenges in a timely manner.
- Comfortable working in a fast-paced, dynamic environment with the flexibility to adjust plans quickly in response to changing priorities or unforeseen obstacles.
Knowledge, Skills, and Abilities
- Driven and competitive nature
- Fast-paced and able to multitask in a high-pressure environment.
- Ability to take verbal/written instructions and execute with confidence.
- Skilled in Microsoft Office Suite
Education/Experience
- High school diploma or GED required.
- Previous experience in carrier sales or brokerage customer service preferred.
Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
- Pay Range: $17.00-$26.67
- Pay Grade: 5
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
- Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor