Call Center Representative (Bilingual In healthcare Field ) - 26-00790

Job Description

Job DescriptionJob Title: Bilingual Call Center Representative – Healthcare

Location: New York, NY
Shift: 9:00 AM – 5:00 PM
Duration: 3+ months
Pay Rate: $26(W2)

Job Summary

Provide exceptional customer service by handling incoming and outgoing calls in a healthcare setting. Address questions, resolve complaints, and provide technical support to ensure a positive experience for patients and clients.

Key Responsibilities

• Answer and respond to customer inquiries promptly and professionally.

• Resolve complaints and provide guidance to callers regarding healthcare-related concerns.

• Provide technical support as needed.

• Maintain accurate records of interactions and follow-up actions.

• Assist with other tasks as assigned to support call center operations.

• Utilize computer systems effectively for call management and documentation.

Required Skills & Experience

• 2+ years of call center experience in healthcare.

• Bilingual proficiency required.

• Strong verbal and written communication skills.

• Active listening skills to fully understand caller needs and concerns.

• Effective problem-solving and decision-making skills.

Education

• High School Diploma or GED required.

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.