Job Description
Job DescriptionSummary:
The Regional (District) Manager oversees multi-unit operations across The UPS Store locations within an assigned geographic area. The position requires advanced knowledge of organizational management, data analytics, financial administration, and technology-driven operations. The Regional Manager ensures operational excellence, profitability, and compliance while leading strategic growth initiatives to scale business operations beyond the current city and into new markets.
A bachelor’s degree in Business Administration, Management, Finance, Technology, or a closely related field is required. An MBA or Master’s degree is preferred, given the analytical and strategic scope of this position.
Key Responsibilities and Duties:1. Operational Leadership and Oversight (25%)
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Directs daily business operations across all assigned UPS Store locations, ensuring adherence to brand, service, and operational standards.
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Reviews performance metrics, customer satisfaction data, and productivity reports to identify trends and opportunities for efficiency.
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Utilizes data analytics and technology platforms to track key performance indicators (KPIs) and optimize operations.
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Implements process-improvement and automation initiatives to enhance service quality and workflow.
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Conducts operational audits and ensures compliance with corporate, franchise, and regulatory standards.
2. Financial Planning and Budget Management (20%)
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Develops, monitors, and analyzes budgets to ensure fiscal responsibility and profitability.
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Reviews financial statements and variance reports to guide strategic business decisions.
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Uses financial modeling and forecasting tools to set revenue and cost-control targets.
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Oversees capital expenditures, cost analysis, and margin improvement strategies.
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Integrates financial software and reporting tools to enhance transparency and decision-making.
3. Personnel Management, Training, and Development (25%)
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Supervises and supports store managers and assistant managers across the district.
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Oversees recruitment, onboarding, and employee development initiatives.
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Designs and implements training programs to strengthen leadership, operations, and customer service capabilities.
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Establishes performance goals, conducts evaluations, and promotes career progression.
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Ensures staffing levels meet business needs and supports a culture of accountability and engagement.
4. Strategic Growth, Technology Integration, and Business Expansion (15%)
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Conducts market analysis to identify growth opportunities and develop expansion plans beyond the current city or market.
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Leads initiatives to establish and scale new UPS Store locations in emerging markets.
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Implements CRM, POS, and ERP systems to ensure consistency and scalability in multi-unit operations.
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Partners with vendors, corporate representatives, and marketing teams to drive brand visibility and new-market entry.
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Incorporates data-driven insights and automation tools to enhance decision-making and operational efficiency.
5. Reporting, Compliance, and Liaison Responsibilities (15%)
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Prepares comprehensive reports on financial, operational, and personnel performance for ownership and senior leadership.
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Ensures compliance with federal, state, and local business regulations.
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Serves as liaison between ownership, corporate, and store-level management.
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Evaluates and implements new operational policies to maintain consistency across locations.
Minimum Education Requirement:
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Bachelor’s degree in Business Administration, Management, Finance, Technology, or a closely related field.
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MBA or Master’s degree preferred.
Technical Knowledge Requirements:
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Proficiency in business analytics and data-visualization tools (e.g., Power BI, Tableau, advanced Excel).
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Familiarity with POS, CRM, and ERP systems used in retail and service management.
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Understanding of logistics automation, cloud-based collaboration tools, and workflow optimization technologies.
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Ability to analyze and implement technology solutions that streamline financial, staffing, and reporting processes.