Job Description
Job Description
Join Our Team as a Receptionist
As the first point of contact at Johns Creek City Hall, you will play a vital role in ensuring residents, visitors, and employees receive a warm and professional welcome. This public-facing role perfectly balances customer service with essential administrative tasks in a highly collaborative environment. If you have strong organizational abilities, enjoy engaging with the community, and are passionate about public service, we'd love to hear from you.
Why You'll Love Working With Us
Make a difference every day in a role that is central to the daily success of City Hall and the service we provide to our community. You'll help create a positive experience for residents while supporting the operations that keep our organization running smoothly.
What You'll Do
- Greet visitors, answer calls, and ensure all our customers receive exceptional service.
- Keep City Hall connected by directing inquiries and coordinating communication across departments.
- Provide essential administrative support that helps Facilities and City operations run smoothly.
- Support the daily functions of City Hall through organization, coordination, and customer service excellence.
Skills You'll Need
- Strong customer service and professional interpersonal skills
- Clear communication skills and ability to stay calm in a customer-facing role
- Strong organization, multi-tasking, and attention to detail
- Proficiency in Microsoft Office and multi-line phone systems
- Ability to assess needs and direct customers appropriately
- Familiarity with administrative support, data entry, and recordkeeping
What You Bring/Your Qualifications
Minimum Qualifications:
- High school diploma or GED
- Ability to speak, write, and thoroughly comprehend English
- Three (3) years of customer service, receptionist, administrative support, or related experience
- Or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job
Preferred Qualifications:
- Experience working in local government
- Ability to speak and comprehend a second language (e.g., Spanish, Mandarin, Cantonese, Korean, etc.)
Competitive salary and benefits package
The City of Johns Creek offers a competitive salary and benefits package. We encourage you to apply if you are passionate about delivering exceptional support and possess the required qualifications.
Explore outstanding healthcare options and exceptional retirement benefits with the City of Johns Creek! Our comprehensive package includes a generous 12% contribution of your base pay to the 401a plan and a $1 for $1 match up to 5% in the 457(b) retirement plans, potentially totaling up to 22%! Access financial adviser services at no extra cost. Revel in a competitive salary package crafted to align with the unique responsibilities of the Receptionist. We offer competitive wages starting from $24.64 – $28.06 per hour. This position is non-exempt.
About Us
Nestled in the northeast suburbs of Metro Atlanta, Johns Creek is Georgia's 10th-largest city and a premier destination for families and businesses. Home to 82,000 residents and supported by 291 dedicated employees, the City has built a reputation for safety and excellence since its incorporation in 2006. Recently recognized by U.S. News & World Report as the #1 Best Place to Live in Georgia and the #1 in the U.S. (2026-2027), Johns Creek also ranked #1 Best Atlanta Suburb in 2024 by livability.com and #1 place to raise a family in Georgia by Niche.com. As a leader in health, wellness, and innovation, we are committed to fostering a safe, vibrant, and forward-thinking community for everyone who calls Johns Creek home.
EQUAL OPPORTUNITY EMPLOYER: The City of Johns Creek is an Equal Opportunity Employer. We do not discriminate based on age, gender, race, color, national origin, religion, disability, or any other class or status protected by law.
IMPORTANT: By submitting your resume online, you hereby authorize the City of Johns Creek to contact, obtain, and verify the accuracy of the information contained in this application from all previous employers, references, and educational institutions. You also release the City of Johns Creek and its representatives from liability for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information. You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of this application or immediate termination of employment if you are employed, whenever it may be discovered.
Interested candidates should submit a resume, cover letter, and contact information via this online portal. In fairness to other potential candidates for this position, unsolicited letters, emails, telephone calls, or in-person submissions will not be considered. Applications will be reviewed as received. The City reserves the right to close the position before the posted date if a sufficient number of qualified applications are received.
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