Call Center Representative

Job Description

Job DescriptionCall Center Representative | Total Remodeling & Repair
Full-time
Location: West Springfield, MA

Job Summary:
We’re seeking friendly, motivated, and reliable Call Center Representatives to join our growing team here at Total Remodeling & Repair. In this role, you’ll be responsible for making outbound calls, qualifying leads, setting appointments, and creating a welcoming experience for every potential customer. This is a full-time position at our West Springfield office.

Key Responsibilities:

• Make outbound calls to new and existing leads to schedule in-home consultations
• Qualify homeowners based on specific criteria to ensure appointment eligibility
• Address common objections, answer questions, and explain the appointment process
• Document all lead activity and appointment details in our CRM (MarketSharp)
• Communicate clearly and professionally with homeowners and internal teams
• Maintain daily, weekly, and monthly performance metrics

What We're Looking For:

• Strong verbal communication and active listening skills
• Comfortable handling objections and asking follow-up questions
• Detail-oriented with solid organizational and data entry skills
• Coachable, team-oriented, and driven to meet performance goals
• Bilingual (English/Spanish) a plus

What We Offer:

• Competitive hourly rate based on experience PLUS bonuses!
• Opportunity to grow with a thriving company

Apply today to join our growing team!

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