Salesforce System Administrator - Wakefield, MA

Job Description

Job Description

Summary:

Virtual is looking for a Salesforce System Administrator to assist a broad range of users, promote adoption, provide training and supporting material, client migrations to the platform, and on-going Salesforce platform administrative support. The ideal candidate will have a deep commitment to curiosity, learning and growth as our initiatives are dynamic and evolving. Supporting and troubleshooting against our tech stack (primarily focused on Microsoft and Salesforce and additional client applications), this is a great opportunity to join a growing and energized team of talented professionals.

Preference for local candidates to work out of our Wakefield, MA office 3 days/week.

We're looking for someone who has the ability to:

• Learn and digest information quickly
• Work in a team environment, communicate well, and execute with excellence
• Critically evaluate information gathered from multiple sources, distil high-level information into details, and reconcile conflicts
• Assess the impact of new requirements on our custom Salesforce platform and all upstream/downstream applications, systems, and processes
• Innovate and improve upon existing processes

Here's what you'll do:

Salesforce & general technical support & troubleshooting:

• Provide day-to-day support and guidance for end users.
• Diagnose and troubleshoot basis system errors, user account problems, connectivity issues and single sign on for employees.
• Check password policies/run discovery to ensure security and mitigate risk.
• Create and manage page layouts, record types, standard and custom objects, fields, formulas, validation rules and custom workflows.
• Build and manage dashboards, views, and reports using standard Salesforce reporting.
• Perform data integrity and manipulation tasks.
• Develop workflows and use Flow to automate manual processes.
• Define object and field-level security.
• Maintain profile & role hierarchies; establish permission sets and sharing rules.
• Check Salesforce updates for API retirements/effect on our platform.
• Support QA efforts including documentation and testing.
• Create and maintain documentation of system configurations, changes and troubleshooting steps; provide end user training as necessary.

As our next Salesforce System Administrator, you will bring:

• Bachelor's Degree in Computer Science, Information Science, Business Administration or related technical field
• 2-3 years of experience as a Salesforce Administrator.
• Administrator certification preferred.
• Moderate understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, templates and other content of intermediate complexity required.
• Demonstrated data migration experience; ability to review data, map it into Virtual's Salesforce data structure and use ETL tools to upload.
• Data cleanup methods and tools, including standardizing, verifying, de-duplicating.
• Experience with testing and deploying changes via Salesforce Sandbox.
• Experience with Microsoft.
• Demonstrated ability to meet deadlines and handle/prioritize simultaneous requests.
• Motivated self-starter with excellent work ethic and team-first attitude required.

We Would Love It If You Also Bring:

• Experience building SFDC communities and working with SFDC cases
• Basic web development skills (HTML, CSS)
• Exposure to FormAssembly and Conga Composer
• Experience with end user support and managing a ticketing system

The target hiring range for this role is $65,000-$70,000 USD (annually). The starting base salary will be determined based on skills, experience, location, and other job-related factors. In addition, our total rewards package includes a robust medical, dental, and vision insurance plan (free option available for individuals); generous short- and long-term disability, supplemental life insurance, health care and dependent care, Flexible Spending Accounts, 401(k) savings match, paid parental leave, financial planning workshops, pre-paid legal plan, discretionary annual bonus and merit increase, and unlimited paid vacation time.

About Virtual Inc:  

Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and make a mark on the world. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.We are proud to be recognized in the Best Places to Work list, twice! Living our values on a day-to-day basis is real. Not just a poster on the wall. Virtual's core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.