Job Description
Job Description
Are you ready to take on a role that blends exceptional customer service with problem-solving in a fast-paced, dynamic environment? Join our team as a Customer Service Representative! This is contract opportunity where you’ll take center stage in supporting clients, resolving inquiries, and ensuring a seamless experience across multiple communication channels. Bring your calm demeanor and stellar communication skills to make every interaction meaningful and impactful.
What You’ll Do
• Become a vital connection by assisting users through three diverse call queues, helping them with password resets, system troubleshooting, and application navigation
• Dive into technical challenges as you investigate, troubleshoot, and resolve customer-reported issues with precision and urgency
• Make a difference by delivering empathetic and patient assistance to callers, even in high-pressure circumstances
• Keep interactions organized and efficient using Zendesk and Slack to document and manage inquiries seamlessly
• Collaborate with stakeholders to guarantee accuracy in application processing and resolution of errors
• Tackle call volumes of 40-60 per day, maintaining focus on quality and personalized service
• Step into the fast lane during busy periods, such as open enrollment, while upholding professionalism and care
• Elevate customer understanding by guiding users through systems and procedures related to healthcare and insurance
• Continue to grow by participating in robust training sessions that hone your skills and deepen your system knowledge
Why This Role?
Get ready for a role that challenges and excites—where every customer interaction is an opportunity to make a difference! You’ll thrive in a team environment that values collaboration, adaptability, and impactful service. Whether navigating technical systems or supporting customers in times of need, this role offers growth, purpose, and the chance to truly shine.
**This role is onsite 5 days each week.