Job Description
Job DescriptionWe are looking for a Customer Service Representative to join our team in Midland, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing daily administrative tasks, and keeping information organized in a fast-paced environment. The position supports core customer service operations through communication, scheduling coordination, document handling, and accurate record updates.
Responsibilities:
• Respond to incoming customer calls professionally and provide timely assistance with questions or service needs.
• Place outbound calls as needed to follow up with customers, confirm details, and support ongoing service activities.
• Coordinate and maintain scheduling activities to help ensure appointments and daily operations run smoothly.
• Digitize and organize paperwork by scanning documents and maintaining accessible electronic records.
• Enter customer and service-related information into internal systems with a strong focus on accuracy and completeness.
• Support the customer service department with routine administrative tasks that contribute to efficient daily workflow.• Previous experience in customer service or call center support is preferred.
• Ability to handle inbound and outbound calls with professionalism and clear communication.
• Experience with data entry and order-related information processing is beneficial.
• Comfortable scanning, filing, and managing documents with attention to detail.
• Strong organizational skills with the ability to manage scheduling and multiple tasks effectively.
• Basic computer proficiency and the ability to learn internal systems quickly.