Job Description
Job Description
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
Responsibilities of the Customer Service Manager include but are not limited to:
- Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs
- Continually improves and develops standards for the Service Department
- Administers safety, technical, and process training as required for department
- Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
- Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
- Works with Sales Professionals to prepare technical proposals and support customer needs
- Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
- Profit and loss of the facility
- Supervision of the Inside Sales Team
- Respond to customer inquiries regarding products and services
- Prepare price quotes and source products
Qualifications of the Customer Service Manager include but are not limited to
- 3-5 years of experience working with industrial distribution of products
- 3 years of management experience
- Ability to motivate team and accomplish goals
- Team player with strong people skills
- Excellent verbal and written communication skills
Additional Information:
Physical Demand: N/A
Working Conditions: Shop Environment
Training/Certifications: N/A
Shift Time/Overtime: Must be able to work overtime as necessary
Travel: Travel to client sites. Must have clear driving record according to company guidelines
Education: High School Diploma required
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DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V