Job Description
Job DescriptionDescription:
Carson Plains Casino in Dayton is looking for a Manager on Duty!
The Manager on Duty Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the guests and operations of the Casino Floor.
Requirements:
Qualifications:
Minimum six months previous supervisory experience in a casino setting is preferred. Must be professional and friendly and be able to get along with coworkers and work as a team. Must be able to meet the physical demands of the position. Must be able to read, write, and speak English fluently. High School Diploma or equivalent required.
Essential Job Functions:
- Excellent customer service skills required.
- Ensure all Guests feel welcome and are given responsive, friendly, and courteous service always.
- Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
- Control cash handling on the casino floor by adhering to Company and Gaming policies and procedures.
- Assist in all departments to ensure Guest satisfaction and efficient operations.
- Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
- Assist in the implementation of Casino marketing, advertising, and promotional activities, and campaigns.
- Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
- Ensure that employees have necessary supplies to efficiently provide excellent guest service.
- Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
- Monitor Surveillance.
- Investigates accidents/incidents involving Guests and Employees and prepares Incident Reports for Management and Human Resources.
- Adheres to all departmental, health, and safety standards.
- Plan, assign, and direct Employees work duties and tasks.
- Resolves guest complaints and/or service deficiencies and resolve issues.
- Possess excellent organizational skills.
- Ability to work in a high pressure, fast-paced environment.
- Excellent attention to detail and ability to multitask.
- Familiar and proficient in the use of a Point-of-Sale register.
- Attend Management meetings.
- Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
- Proficient in Microsoft Office programs including Word, Excel, and Outlook.
- Must possess excellent math skills; able to calculate money accurately.
Work Environment and ADA Requirements:
- Must be able to stand for entire shift.
- Must be able to work in a casino environment with loud background noise and a smoky atmosphere.
- Must be able to lift, push, pull and carry a minimum 25 pounds, and can move about the casino and operational areas.
- Must be able to stoop, bend, reach, twist, crouch, squat, lift.
- Must be able to listen and respond to visual and aural cues.
Required Work Cards/Licenses/Certificates:
Nevada Gaming Registration