Conference Support Coordinator

Job Description

Job DescriptionDescription:

Hours: Full Time, Regular (Monday-Friday 8:30am-5:00pm; some weekend and evening time will be necessary)

Status: Non-Exempt/Hourly

Salary Range: $28-$32/per hour

The Conference Support Coordinator plays a vital role in strengthening the work of SVdP- Alameda County Conferences by supporting Vincentians, volunteers, co-workers and guests. Facilitating communication, and assisting with administrative, spiritual, and operational needs. This position is focused on empowering local Conferences to better serve their communities in alignment with the mission and values of the Society of St. Vincent de Paul- Alameda County. This position works closely with our Spirituality, Formation & Growth Committee (SFG). Much of the work will involve working with Vincentians, Committee members, volunteers and co-workers to assist with formation work with our Conferences. This includes helping to start or restart Conferences, attending Conference and Vincentian activities and supporting our ministry and charism.

DUTIES & RESPONSIBILITIES:

• Answer phone and email communications to link clients with Conferences in Alameda County and/or other Alameda County service providers.
• Connects incoming calls to appropriate departments.
• Supports the Community Engagement/Development team by performing other administrative tasks and clerical responsibilities.
• Works with agencies that refer clients to make sure they understand our role: 211, EBMUD, etc.
• Links people interested in becoming Vincentians with appropriate committees and Conferences.
• Assists Food Locker Coordinator with requests by Conferences for food.
• Coordinates all Conference communications and logistics regarding Council activities.
• Promotes and assists all Conferences to utilize their church bulletins, pulpit talks, printed materials, and other means to increase Vincentian recruitment efforts, maximize revenue from their Parish SVdP collections and to encourage support for SVdP among all parishioners.
• Work closely with the Spirituality & Formation Coordinator to provide clear communication to the Conferences.

Requirements:

GENERAL QUALIFICATIONS:

• Strong work ethic. Willingness to work hard to accomplish difficult goals.
• Complies with written and verbal instruction and willingly performs assigned tasks.
• Accountability to supervisor and to a performance plan. Willingness to accept supervision.
• Positive attitude and ability to be a positive influence on a team.
• Demonstrates proactivity, flexibility, creativity, and enthusiasm.
• Professionalism, maturity, good decision-making and problem-solving abilities.
• Disciplined self-starter who can set and achieve goals.
• Can feel and express passion for the mission of a leading human service charity.
• Is reliable, dependable and trustworthy.
• Strong written and verbal communications skills in English (Spanish a plus).
• Ability to communicate well with external and internal customers.
• Excellent customer service skills, for both internal and external customers/stakeholders. Demonstrated ability to serve stakeholders in a professional, welcoming, and efficient manner.
• Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.
• Ability to work well with others, to ensure a positive, constructive environment within the program or department, and throughout the organization, and to resolve conflict and avoid difficulties.
• Cooperative, friendly, and helpful attitude with clients and co-workers.
• Attention to detail.
• Excellent administrative and organizational skills.
• Ownership of job’s responsibilities and of accomplishing goals.
• Ability to model highly professional work etiquette including informing supervisor of your activities, responding to communication in a timely manner, doing what you say you will do, respectful behavior in meetings, avoiding any behavior which could cause negative perceptions of you or of SVdP.
• Interest in seeking additional challenges and opportunities. A commitment to ongoing learning and self-development.
• Coordinating, managing, developing, and engaging volunteers.
• Ability to utilize, engage, and develop others, including volunteers, to work enthusiastically and productively on your team.
• Ability to control unusual situations as they arise without escalating.

SPECIFIC QUALIFICATIONS:

• Ability to learn, understand, and model the nine core values we promote at SVdP: Vincentians, Storytelling, Grit, Accountability, Volunteerism, Kindness, Joy, Kaizen, and Engagement.
• Proficiency with Microsoft Office products.
• Excellent time and priority management skills. Ability to successfully manage projects from conception to completion. Ability to prioritize projects, work independently, meet deadlines, manage several projects simultaneously and work well under pressure.
• Ability to understand the financial impact of decisions, actions, and outcomes.
• Project management skills, including the ability to create and follow outlines, timelines, and reports, and to hold others accountable for completion of tasks.
• Understand Catholic values and have willingness to work for a faith-based organizations.
• Conversational Spanish.

EDUCATIONAL REQUIREMENTS:

• High school diploma or GED