Job Description
Job Description
Title: Lead Coordinator, Group Tours and Customer Visits - Events Planning // Visitor Services Coordinator
Location: East Moline, IL - 61244
Duration: 12 Months (possible extension)
Description:
- Talent will support both the locations in Moline, IL.
- No remote work available for this role.
- Interviews will be conducted in person for 1 hour increments.
- 1st shift and 40 hours per week, 7 AM to 3:30 PM or 7:30 AM to 4 PM, each with 30 minute lunch.
- Talent will demonstrate a professional etiquette, be a genuine people person, with high energy and excited to perform their job duties on a daily basis.
- This individual will be organized with attention to detail.
- This talent will need to be flexible with changes and takes initiative; while demonstrating they can work without supervision in a trustworthy and proactive manner.
- Responsible for planning and coordinating factory tours and visitor experiences, ensuring exceptional customer service, safety compliance, and smooth logistics.
- Acts as the primary contact for visitors and oversees tour operations and related administrative tasks.
Key Responsibilities:
- Schedule and confirm tours.
- Welcome visitors, provide orientation, and ensure PPE and safety compliance.
- Deliver high-quality experiences, including special tours and events.
- Address inquiries and resolve issues promptly.
- Maintain visitor databases, prepare waivers, and compile reports.
- Train and support tour guides; implement process improvements.
Qualifications:
- Associate degree in Hospitality, Business, or related field (preferred).
- 1–3 years in customer service, event planning, or visitor services.
- Strong organizational, communication, and problem-solving skills.
- Proficiency in Microsoft Office Suite, Power BI (Nice to have).
Company DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Company Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b