Job Description
Job Description
Overview
Under the general direction of the Director, Account Management, the Account Manager delivers on the company’s value proposition to its Individuals with Developmental Disabilities (IDD) clients. Cultivates and maintains on-going strategic client relationships and partnerships within the organization to achieve the revenue, growth, and retention goals of PharMerica/Pharmacy Alternatives. Ensures retention of assigned book of business and drives resident adoption.
This position is 85% travel within the territory: Anaheim, CA.
Applicants can reside within, or a commutable distance to the territory.
Schedule: Monday - Friday, 8:00AM - 5:00PM
The ideal candidate will have 3 or more years’ experience in client management/retention or sales in Long-Term Care or related industries
We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Responsibilities
- Works with the Director, Account Management in developing strategies that result in retention of assigned PharMerica/Pharmacy Alternative Clients
- Works with the IDD team to manage PharMerica’s/Pharmacy Alternatives’ clients and customers.
- Conducts and documents meetings with assigned clients
- Works directly with key PharMerica/Pharmacy Alternatives teams to deliver on client commitments and to meet service-level agreements.
- Owns client issue escalation and resolution process.
- Prepares for and participates in a client review process to include maintaining documents for such review.
- Documents Client retention, upselling activities, and interactions, in PharMerica’s/Pharmacy Alternatives’ designated CRM platform
- Owns proving insight and recommendations on pricing negotiation and contract renewals.
- Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
- Prepares quarterly business review materials and client engagement call materials as assigned.
- Conducts routine client-facing training for PMC/PAL products, tools and resources.
- Provides educational materials to facilitate compliance with PMC procedures, tools and resources.
- Supports solution selling or up-selling of PMC/PAL products and services.
- Ensures an overall positive experience for the assigned client base.
- Works collaboratively with clients and key PharMerica/Pharmacy Alternatives management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions.
- Compiles Client reports and assists with CRM data management and issue resolution management.
- Attend PharMerica corporate/networking events and conferences, as needed.
- Mentor other associates as needed or required
- Performs other tasks as assigned.
- Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- Education/Learning Experience
- Required: Bachelor’s Degree in business or related field
- Desired: MBA
- Work Experience
- Required: 3 or more years’ experience in client management or sales in Long-Term Care or related industries
- Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
- Skills/Knowledge
- Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
- Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
- Licenses/Certifications
- Required: N/A
- Behavior Competencies
Required: customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge