Job Description
Job Description
Customer Service Coordinator
Hours: M-F 8-5 100% onsite
Pay: $20/hr (team bonus possible once permanent)
Type: Temp-to-Hire
Our Farmers Branch client is looking for an exceptional Customer Service Coordinator (CSC) to join their fast-paced office! This position is in an office setting where you will be multitasking between phones, emails, and their online database. If you are looking for a professional home where you can have stable employment, please consider applying!!!
Position Details:
The Customer Service Coordinator is the first point of contact for all customers (new or existing) and occasionally for field technicians. The CSC is meant to understand the issue, estimate a potential amount of time for either completion of the project or technician arrival, and engage the clients to see the value of their company. The CSC will also suggest options to customers based on their situation, and work with the technicians to dispatch them accordingly.
This is a small office environment, so they are truly looking for someone who is ambitious and somewhat competitive. No one is above any duty, so they need a willingness to jump in whenever necessary. They can train on the role/duties, but they cannot train someone to have the right attitude.
Key Responsibilities
- High-Volume Customer Engagement: Serve as the first point of contact for new and existing clients. Handle a portion of the office’s 150–200 daily calls, managing inquiries via phone, email, and chat with total professionalism.
- Strategic Dispatching: Create work orders and dispatch HVAC technicians based on urgency, location, and skill set. Monitor technician progress to ensure on-time arrivals and proactive customer updates.
- Consultative Sales: Listen to customer needs and suggest appropriate service options or upgrades, adding value to every interaction.
- Technical Troubleshooting: Use your industry knowledge to assist customers with basic troubleshooting over the phone before a technician is deployed.
- Administrative Excellence: Maintain precise records in Service Titan, processing invoices and payments accurately in a fast-moving, multi-screen environment.
Position Requirements
- Industry Experience: REQUIRED experience in Construction, HVAC, Home Remodeling, or Home Maintenance.
- Tech-Savvy: Must be computer literate with the ability to navigate cloud-based databases while simultaneously documenting phone conversations.
- Communication Pro: Strong professional writing skills for heavy email correspondence and a natural ability to "sell" the company's value to clients.
- Adaptability: A "no task is too small" mentality. You thrive in small-office settings where teamwork is the priority.
- Bilingual Skills: A major plus!
- Sales Background: Previous sales experience is highly preferred.
Benefits & Perks
- Stable Career Path: This is a professional home for someone looking for long-term employment.
- Insurance: 50% coverage for Medical, Dental, Vision, and Life insurance.
- Bonuses: Eligible for team revenue-based bonuses once converted to a permanent employee.
- Paid Time Off: Tiered vacation and holiday pay based on years of service.
Type of Employment: Temporary to Hire based on a 90-day conversion
PrideStaff Financial (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:
- A professional, supportive team environment
- Representation to North Dallas’ top employers
- Full medical benefits package
- Dedicated consultants that provide industry insights & resources to ensure continued career development
These are some of the many reasons we were recently recognized as one of
Dallas’ Best Places to Work!