Job Description
Job Description
About the Role
We’re seeking empathetic, customer‑focused individuals to join a growing Mortgage Servicing team in Denver. This role supports homeowners by answering inbound calls and assisting with their mortgage accounts. The position focuses on first‑call resolution, compassionate service, and helping customers understand their loan details.
This team is expanding rapidly due to new business and high call volume during loan onboarding periods. The company is known for its friendly, people‑first culture and for offering long‑term career growth within the mortgage servicing space.
What You’ll Do
- Answer inbound calls from homeowners regarding their active mortgage
- Assist with payments, account updates, password resets, and general inquiries
- Explain escrow changes, PMI, insurance/tax updates, and payment adjustments
- Provide patient, empathetic support — especially to elderly callers
- Make light outbound courtesy calls during the second half of the month (scripted reminders)
- Aim for first‑call resolution with no strict call time metrics
- Navigate multiple systems, update account notes, and follow compliance guidelines
What We’re Looking For
Minimum Requirements
- 1+ year of contact center or high‑volume customer service experience
- Strong job stability
- Excellent computer navigation skills (dual monitors, toggling programs)
- Comfortable discussing payments with customers
- High empathy, patience, and communication skills
- Passion for helping others — not a transactional call environment
Preferred Qualifications
- Bilingual Spanish/English
- Mortgage servicing or banking experience
- Experience supporting elderly customers or complex call types
Job Type & Location
This is a Contract to Hire position based out of Englewood, CO.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Englewood,CO.
Application Deadline
This position is anticipated to close on May 6, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.