Job Description
Job Description
At Sentido Health, we’re not just offering a job – we’re offering a meaningful career in a mission-driven environment. As a Healthcare Associate, you’ll play a vital role in improving patients’ lives by ensuring they get the care and resources they need. You’ll join a compassionate, tight-knit team that values collaboration, growth, and excellence. We’re searching for entry-level candidates who possess a strong desire to succeed, a positive attitude, and a sincere commitment to helping medically fragile pediatric patients.
Why Sentido Health?
We value our employees and offer a competitive benefits package that includes:
- 80 to 160 hours of PTO, based on tenure.
- Quarterly bonuses based on company performance.
- 401K Plan 100% matching at 4%, with a half match at 5%-6%
- Comprehensive medical, dental, vision, life, accidental, and GAP insurance.
- Free gym membership for full-time employees, or a stipend of $25 if the gym we provide membership with is not geographically available in your area.
- Telehealth services.
- Internal growth and developmental opportunities.
Summary
The Healthcare Associate is responsible for verifying insurance coverage, coordinating patient supply needs, and facilitating communication between patients, providers, and insurance companies.
Salary Grade/Level/Family/Range
Full-Time, Non-Exempt, Hourly/ $16.00/hr to $19.00/hr
Reports to
Operations Manager
Date
9/16/2025
Essential Functions
- Determines insurance eligibility and coverage for a variety of plans and patient-specific situations
- Submits authorization requests to insurance in an accurate and timely manner
- Communicates with patients and families to assess monthly supply needs, along with monthly orders
- Screens patients for nutrition risk per established criteria
- Communicates effectively with physicians and dietitians regarding patient needs and required documentation
- Works directly with staff, patients, insurance companies and referral sources to ensure the best possible outcomes for our patients
- Documents communication and action plans thoroughly
Required skills
- Able to work in fast-paced, self-directed environment.
- PC literate – Ability to use Excel, Word, PowerPoint & nutrition software - Brightree experience a plus
- Communicate effectively and persuasively to a high volume of people throughout the workday.
- Detail-oriented with excellent time management skills.
- Decision-making, problem resolution and creative thinking skills.
- Responds well to multi-tasking while providing exceptional customer service, support and responsiveness.
- Proactive, curious, and demonstrates willingness to learn.
Supervisory Responsibility
None.
Work Environment
In-Office: 27905 Commercial Park Rd., Suite #240, Tomball, TX 77375
Physical Demands
This role is in a professional office setting with moderate noise level. The position requires regular use of standard office equipment such as computers, phones, photocopiers, filling cabinets, and fax machines. The work environment is fast-paced and may involve frequent interruptions, shifting priorities, and regular interaction with patients, families, referral sources, and clinical staff. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.
The position is primarily sedentary and requires the ability to sit for extended periods of time while performing computer-based tasks and telephone communications. The role involved frequent use of hands and fingers to operate computer keyboard, mouse, and other office equipment. The employee must be able to effectively communicate verbally and in writing. Occasional standing, walking, reaching, and light lifting (up to 10 pounds) may be required.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday 8:30 AM to 5:00 PM CST and on-call.
Travel
None.
Preferred Education and Experience
Associates degree preferred, high school diploma or GED required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Statements
Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation to apply for this position, participate in the interview process, or perform essential job functions, please contact Human Resources.