Onboarding Specialist - Saas Software

Hatched Recruitment Group

Austin, TX 78716, USA

Published: 6/14/2022

Full Time

Job Description

About the Company

Join a fast-growing software company with a strong customer base across the US and internationally, we pride ourselves on delivering both cutting-edge technology and exceptional client support.

About the Role

As a Onboarding Specialist you will guide new clients through the setup and activation of our platform. You’ll be the go-to expert ensuring clients are fully trained, configured, and optimized for success. This is a structured, detail-driven role that requires excellent communication, strong technical troubleshooting, and the ability to manage multiple projects at once.

What You’ll Do

Lead customers from training to full account activation.
Configure clients content for maximum performance across the platform.
Troubleshoot and resolve onboarding and technical issues.
Develop and improve onboarding resources (guides, templates, help articles).
Accurately track progress and communication in CRM.
Set clear expectations with clients and hold firm to structured processes.

What You’ll Bring

Bachelor’s degree required.
2–3 years’ experience in onboarding, product support, or technical helpdesk.
Strong problem-solving skills with proven troubleshooting ability.
Excellent organization and multitasking — able to manage multiple clients at different stages.
Professional, clear, and confident communicator.
Comfortable in a structured, process-driven environment.
Bonus: Knowledge of HTML/CSS, WordPress, or CMS tools.

What We Offer

$60–65k salary
Hybrid role (Austin Highland office + home).
Health care, 401k, PTO, and major holidays.
Monday–Friday schedule (no shifts).

Why Join?

This is an opportunity to combine customer-facing work with technical problem solving in a growing SaaS company. If you’re motivated, disciplined, and ready to take ownership of the onboarding process, apply to fin out more.