Job Description
Job DescriptionBenefits:
- 401(k) matching
- Company parties
- Competitive salary
- Employee discounts
- Training & development
Office Assistant & Showroom Coordinator
Budget Blinds of Boise
Customer-Focused | Detail-Oriented | Team-Driven
Benefits and Perks
- Competitive Pay
- 401k Matching
- Career Advancement Opportunities
- Significant Employee, Friends & Family Discounts
- Proven Training Program
- Team Building Activities
- Fun and Positive Work Environment
- Awesome Co-workers
- New Building!
Summary of Role
This full-time, customer-facing role is the front-line representative of our showroom and a key support member of our office team. You will warmly greet customers, assist with appointment scheduling, follow up with leads, and keep the showroom looking professional and organized. Youll also coordinate order status updates, communicate with vendors, and support both sales and service teams to ensure an outstanding customer experience from first contact to final install.
Key Responsibilities
Customer & Showroom Experience
- Greet all showroom visitors with warmth and professionalism
- Assist customers with basic product questions, sample books, and pricing support
- Maintain a clean, welcoming showroom environment at all times
- Regularly update product sample books, swatch racks, and showroom displays
- Provide showroom coverage on a rotating basis (including 12 Saturdays/month)
Lead Management & Scheduling
- Follow up with all leads in a timely, professional manner
- Schedule consultations and installations through our CRM software
- Confirm upcoming appointments and communicate reschedules or updates as needed
- Work closely with the sales and install teams to keep schedules accurate and full
- Ensure no lead or customer inquiry falls through the cracks
Vendor & Order Coordination
- Communicate with vendors to track product status, resolve shipping issues, and update timelines
- Follow up on product delays and backorders, keeping the team and customers informed
- Support warranty claim documentation and follow-up when needed
Office Support
- Answer phones and direct inquiries to the right team member
- Input customer and order details accurately in our systems
- Perform administrative duties such as filing, scanning, and order entry
- Help maintain organization of office materials, print materials, and supplies
Qualifications
- Friendly, polished, and professional customer service approach
- Excellent verbal and written communication skills
- Strong attention to detail and ability to manage multiple priorities
- Comfortable with scheduling, CRM systems, and Microsoft Office Suite
- Prior experience in retail, admin, or customer service preferred
- Highly organized with strong follow-through
- Self-motivated, dependable, and a great team player
- Interest in home dcor or design is a plus!
Physical Requirements
- Ability to sit or stand for extended periods
- Ability to lift up to 30 lbs occasionally (sample books, brochures, etc.)
- Willingness to help with showroom maintenance and Saturday coverage when needed
Compensation / Additional Considerations
- Pay Range: $17.00 $21.00 per hour, based on experience, qualifications, and skill set
- Full-time position (40 hours/week)
- A part-time version of this role is also available, including Saturday showroom coverage. Please indicate interest in part-time when applying
- 3% IRA Match
- Flexible scheduling with rotating Saturdays
- Work Location: Main Budget Blinds Building
- Health benefits are not offered, but we partner with an independent broker who provides access to competitive private insurance options
About Budget Blinds
Budget Blinds is a locally owned franchise proudly serving the Treasure Valley for over 30 years. Backed by the strength of Home Franchise Concepts, were North Americas #1 provider of custom window coverings. Our newly built showroom and office space reflect our commitment to growth, professionalism, and service. If you love organization, people, and creating great customer experiences, wed love to have you join our TEAM!