Production and Installation Manager

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Role: Production and Flooring Installation Manager
Office Location: 1602 Maple Grove Road, Duluth MN 55811
Territory: The Greater Twin Ports area

Company Overview: Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. Were committed to outstanding service, quality craftsmanship, and making a positive impact in our community.

Position: Production and Flooring Manager: As the Production and Flooring Installation Manager, youll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.

Benefits And Perks:

• Competitive Salary: $50,000-$65,000 - based on experience.
• Bonus Opportunities
• Paid Vacation and Holidays
• Company-Provided Computer
• Paid Training and Ongoing Development
• Full-Time Schedule: (M-F, some weekends if needed)

Qualifications
This role is perfect for a motivated individual ready to bring their installation expertise and leadership to a growing team!

• Experience in flooring installation & production management
• Strong communication skills (phone & in-person)
• Established industry contacts preferred
• Proficient in scheduling, planning, and workflow optimization
• Tech-savvy (Salesforce, Excel, Outlook, etc.)
• Problem-solver with proactive planning skills
• Highly organized and detail-oriented
• Confident decision-making abilities
• Valid drivers license and insurance

Key Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Sales Support: Provide assistance to the sales team, including possible ride-a-longs for complex quotes.
• Communication: Provide customers and installers with clear updates on project start dates and timelines.
• Team Collaboration: Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
• Installer Recruitment and Vetting: Proactively seek out and evaluate installer talent.
• Installer and Vendor Management: Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
• Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
• Daily Production Coordination: Communicate daily with installers to provide updates on project timelines and address any immediate needs.
• Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track.
• Warehouse and Inventory Management: Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
• On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Product Management: Oversee product allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos for every project to ensure accountability and quality
• Customer Satisfaction: Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.

Meet Pete Franchise Owner
Pete is the newest owner of the Floor Coverings International territory in Duluth and is excited to bring his experience, energy, and leadership to the community. He is married to his wife, Kimberly, and together they have two children.

When Pete isnt working, he enjoys staying active year-roundmountain biking in the summer and playing hockey in the winter. He is also deeply involved in his community as the coach of his sons hockey team, where he enjoys mentoring young athletes and instilling the values of teamwork and dedication.

Professionally, Pete built his career in transportation and logistics, working for a trucking and logistics firm where he developed a strong understanding of operations, coordination, and customer service. He is eager to apply that business savvy and problem-solving mindset to his new venture with Floor Coverings International, delivering a seamless and stellar experience for his customers.

Pete is proud to share that his business was recognized as a Runner-Up for Best of the Best Flooring Stores in the Twin Ports. Giving back to the community is also important to him, and he recently donated a brand-new rubber floor to his local hockey rinks warming houseanother way he supports the sports and families that mean so much to him.

Ready to Apply?
If youre motivated, skilled in managing people and production, and excited to join a company known for integrity and customer care, apply today!