Job Description
Job description:
As a Patient Coordinator, you play a central role in delivering a premium patient experience. You are the vital link between provider and patient, translating clinical recommendations into clear, actionable steps. You ensure everyone who walks through our doors feels informed, supported, and confident in their optimization journey. You lead with Integrity, taking ownership of every interaction and providing guidance patients can trust.
At Victory, we expect a high level of effort and execution. We value proactivity, precision, and positive energy. You’ll serve as a key resource on treatments, products, and protocols for both patients and teammates.
You lead with G.R.I.T, demonstrating a Growth Mindset, staying Receptive to feedback, upholding Integrity, and showing Tenacious Competitiveness in how you serve patients, support your team, and continually raise the bar.
In this role, you’ll:
Own Knowledge & Expertise
- Stay sharp on all Victory Men’s Health offerings, new and existing, including pricing, logistics, protocols, and availability.
- Serve as the internal go-to for service knowledge, ensuring all team members have a strong baseline understanding.
- Commit to continuous learning through resources like the Women Want Strong Men podcast and team quizzes.
- Embody a Growth Mindset by proactively expanding your knowledge to better support patients and lead with confidence.
Set the Patient Experience Standard
- Be the bridge between provider recommendations and patient action, ensuring clarity and follow-through.
- Solve patient needs around scheduling, product shipments, and treatment logistics.
- Deliver a five-star experience across every interaction.
- Identify trends, unmet needs, or opportunities to improve offerings and patient satisfaction.
- Stay receptive to feedback from patients and teammates.
Fuel Team Communication & Energy
- Lead with Integrity, bringing clarity, positivity, and decisiveness to communication.
- Call the plays, prioritize what matters, and jump in without needing to be asked.
- Be a stabilizing force that energizes the team and ensures aligned execution.
Lead by Example
- Represent the Victory brand and be “all in” on our mission, image, and service standards.
- Cross-train others, step into other roles as needed, and address off-course behaviors early.
- Help maintain a supportive, high-performing culture.
Drive Operational Excellence
- Embody a tenaciously competitive spirit and never settle for average.
- Lead daily clinic prep, vendor coordination, pharmacy relationships, and morning huddles.
- Monitor inefficiencies in the patient journey and proactively address them.
- Prioritize tasks effectively and complete orders, projects, and CRM activity with attention to detail.
- Use CRM to manage leads, track patient communication, and view performance reports.
- Weave Weekend Rotation (Currently once per quarter, shared responsibility with all full-time employees) Participate in a weekend texting rotation to ensure consistent patient communication. Monitor and respond to patient inquiries, appointment requests, and supplement or medication orders. Reduce Monday backlog and ensure continuity of care.
Team Flexibility
While this document outlines core responsibilities, Victory operates with a team-first mindset. Flexibility, adaptability, and a willingness to step up are essential.
At Victory, we don’t settle for average. We’re leading a movement in high-performance longevity care. This role calls for someone who’s all-in and passionate about helping men live stronger, longer lives.
Benefits:
- 401(k) matching
- Employee discount