Job Description
Job DescriptionDescription:
Job Type: Full-time
About All Florida Paper
All Florida Paper is a leading privately-held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, including education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources.
Position Description:
The associate in this position is responsible for assisting our clients and drivers with exceptional service, understanding their primary needs, and ensuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Position Schedule:
40 hours per week as follows:
- Monday - Friday
What you will be doing:
- Answer customers’ calls to identify and assess their needs.
- Respond to customer service requests through email.
- Review and verify shipment orders.
- Track shipments and input new data into the system when necessary.
- Assist in reporting and resolving shipment and inventory issues when necessary.
- Process orders in our system.
- Maintain detailed record tracking of inventory reports.
- Assist Sales Representatives with inquiries and orders.
- Receive and process Drivers’ paperwork, such as signed invoices, cash, checks, etc.
- Prepare accurate reports for upper management.
- Other general customer service and logistics duties as assigned.
Required Knowledge and Experience:
- Prior experience is a plus.
Skills you need to have:
- Excel knowledge.
- Bilingual (English and Spanish).
- Excellent time management skills, with the ability to multi-task.
- Able to meet deadlines in a fast-paced environment.
- Excellent communication skills. Must provide exceptional customer service and display a professional attitude towards customers.
- Strong phone contact handling skills and active listening
- Dependable/Reliable.
We have excellent benefits, which include:
- Medical, Dental, and Vision insurance partially sponsored by the company.
- Company-sponsored Life Insurance and Short-term disability coverage.
- Company-sponsored employee events.
- 401K program with company matching.
- Paid Holidays.
- PTO and Vacation.
Requirements: