Job Description
Job Description
A-Line Staffing is now hiring Pharmacy Benefit Customer Service Representatives. The role would be working for a major healthcare company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this position, please contact Izzy P. at A-Line!
Customer Service Representative Compensation
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The pay for this position is $19/hr
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Benefits are available to full-time employees after 90 days of employment
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A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Customer Service Representative Highlights
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This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
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The required availability for this position is full time with flexible scheduling options (split shifts available)
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Work From Home flexibility available after successful training, if criteria are met
Customer Service Representative Responsibilities
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Answer inbound calls to assist members with their pharmacy benefit plans
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Provide information on prescription insurance, medication coverage, and mail-order prescriptions
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Offer solutions to help simplify members’ healthcare experience
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Service a variety of clients and call types in a fast-paced, evolving environment
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Adhere to HIPAA and government compliance requirements
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Successfully complete a comprehensive 6-week training program (virtual, interactive, and hands-on)
Customer Service Representative Requirements
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High School Diploma or GED
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At least 1 year of experience interacting with customers (call center, retail, customer service, hospitality, or military experience)
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Proficiency with Windows-based computer applications
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Attendance is mandatory for the first 90 days
Customer Service Representative Preferred Qualifications
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Associate’s degree or equivalent work experience
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Strong problem-solving skills and ability to multitask
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Patience, empathy, and ability to build customer confidence
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Strong telephone etiquette and professionalism
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6+ months of healthcare experience is a plus
If you think this position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!