Outbound Administrative Agent

Job Description

Job DescriptionOutbound Administrative AgentLocation: Concord, CAPay Range: $20/hrFull Time, OnsiteStep into a role where you become an essential part of helping people stay safe and connected, working with a leader in personal medical alert technology. You’ll support customers who rely on innovative devices to maintain independence and peace of mind—every call you handle makes a real difference, and your administrative skills help keep accounts accurate and services running smoothly.
If you have experience in a call center setting, excellent typing skills, and high attention to detail, we want to hear from you! Apply today or call Brett at 888-303-5627 to learn more.
What You’ll Do

• Make outbound calls and respond to emails ensuring timely follow-up on every interaction
• Provide accurate details about invoices, billing, and account management
• Process cancellations, reinstatements, and work to retain customers when possible
• Document customer interactions and schedule tasks to keep accounts up to date
• Utilize third-party portals and systems to support smooth account servicing
• Organize and manage administrative responsibilities such as inbox management and departmental projects

What You’ll Bring

• 1–2 years of experience in a call center or administrative setting
• Strong communication skills (both written and verbal) to connect and resolve
• High attention to detail, plus top-notch problem-solving abilities
• Proficiency in data entry, word processing, and basic spreadsheets
• Flexibility to multitask, prioritize, and keep pace with changing processes
• High school diploma or equivalent required; additional education a plus

Why You’ll Love This Role

• Direct impact helping individuals lead independent, safer lives
• Reliable schedules in a collaborative, in-office environment
• Play a critical part in a growing company focused on technology and service

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Dynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.