Customer Service Representative

Job Description

Job DescriptionNow Hiring: Client Service Medical Specialist (On-Site – Bon Air, VA)
Elevate Your Career with FYZICAL Therapy & Balance Centers

If you’re a seasoned medical receptionist with a passion for exceptional patient care, organizational precision, and being part of something bigger—welcome to your next chapter.
At FYZICAL Therapy & Balance Centers - Bon Air, we believe healthcare should be as compassionate as it is cutting-edge. As part of the nation’s fastest-growing physical therapy brand, we’re redefining what patient-first care looks like—empowering our teams to grow professionally while making a real difference in people’s lives.

We’re currently seeking a Client Service Medical Specialist to join our inclusive, forward-thinking team. This is more than a job—it’s a place where your voice is heard, your skills are valued, and your career can flourish.
What Makes FYZICAL Different?

• Collaborative Culture: Work with passionate professionals who support and uplift one another.
• Growth Opportunities: We invest in your future with continuing education and clear paths to advancement.
• Innovative Tools: Leverage state-of-the-art EMR and patient management systems to streamline your day.
• Patient-Focused Mission: We’re here to heal, to help, and to lead. Our results speak for themselves.
• Inclusive & Supportive Environment: You’ll feel the difference the moment you walk through our doors.

Position Overview: Client Service Medical Specialist
This role is ideal for someone who thrives in a fast-paced medical office, takes pride in being the go-to for both patients and providers, and is ready to bring their 2+ years of experience in medical reception to a practice that’s truly patient-centered.
This is NOT an entry-level position. Candidates MUST have at least 2 years of experience in medical reception.
A note to recruitment agencies - we have this role covered at the moment; there is no need to get in touch. We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thanks!
#medicalreceptionist #frontdeskmedical #patientservicesrepresentative #medicalofficecoordinator #healthcarereceptionist #medicalfrontoffice #frontdeskassociate #medicaladministrativeassistantResponsibilities

• Patient Coordination & Scheduling: Manage appointments, evaluations, re-evaluations, and timely cancellations.
• Medical Records & EMR: Maintain accurate patient records using electronic medical systems.
• Insurance & Billing Support: Verify insurance, process co-pays, and track patient benefits.
• Communication & Front Office Excellence: Serve as a key liaison between patients, providers, and physicians.
• Referral Management & Documentation: Process referrals and physician communications with accuracy.
• General Administrative Duties: Handle multi-line phones, mail, and front office operations.

Required Skills

• Minimum 2 Years in a Medical Reception Role (REQUIRED)
• Proven experience with EMR systems
• Excellent communication skills—in person, on the phone, and in writing
• A proactive, organized mindset with strong multitasking abilities
• Comfort navigating insurance verifications and billing
• Tech-savvy with solid proficiency in Word, databases, and internet tools

This is NOT an entry-level position. Candidates MUST have at least 2 years of experience in medical reception.