Job Description
Job Description
Join Rosedale Bank and Be a Part of OUR STORY
At Rosedale Bank, we pride ourselves on being a true community bank. With a rich 117-year history, over $1 billion in assets, 13 retail branch locations across Maryland, and a team of approximately 150 dedicated employees, we are committed to making a difference-for our customers, our communities, and our people.
We believe what sets us apart is our strong commitment to our employees, with a focus on engagement, recognition, work/life balance, growth and development, personal connections, and delivering an exceptional personal-touch customer experience.
About the Opportunity
We are building a talent pipeline for future Relationship Guide openings across the bank. This front-line, customer-facing role is dedicated to delivering an outstanding experience, supporting basic banking needs, processing transactions, and helping customers understand available products, services, and digital tools.If you thrive on relationship-building, problem-solving, and providing exceptional service, we encourage you to share your interest for future opportunities.
As a Relationship Guide You Will
- Create a personalized, responsive, and convenient experience for every customer.
- Engage in meaningful conversations to understand needs and recommend solutions.
- Provide timely, accurate, and thorough service across all interaction points.
- Learn and promote the organization's full suite of products and services, highlighting benefits tailored to customer needs.
- Educate customers on digital banking tools, including online banking navigation and feature support.
- Process a variety of transactions including deposits, withdrawals, loan payments, and official checks.
- Manage account-related tasks such as stop payments, disputes, debit card orders, and PIN resets.
- Follow all cash handling, security, and operational procedures.
- Support additional duties as assigned, contributing to a team environment and smooth day-to-day operations.
Growth Opportunities
Promotion into the Relationship Guide II position can happen after the completion of 6 months of employment. We are committed to supporting long-term career development. Relationship Guides often grow into roles such as:
- Senior Relationship Guide and Supervisor roles
- Assistant Manager or Branch Manager positions
- Opportunities in back-office operations support, compliance, business banking, or lending tracks
Whether you prefer to advance within the branch or explore pathways across the organization, there are multiple avenues to learn, grow, and expand your career with Rosedale Bank.
What you bring
- High school diploma or equivalent
- 0–2 years of customer service experience (cash handling preferred)
- Strong customer service, verbal, and written communication skills
- Relationship-focused approach with strong interpersonal abilities
- Dependability, adaptability, and attention to detail
- Ability to count and manage large amounts of cash and coin
- Basic computer proficiency and problem-solving skills
- Team-oriented mindset with professionalism and integrity
- Interest in growing in a sales environment
Working Conditions/Physical Requirements
- Occasional movement around the office to access files and equipment
- Frequent use of computers and office equipment (calculator, copier, printer)
- Flexibility to work at different branch locations as needed
- Availability for evenings and weekends
- Ability to lift up to 60 pounds
Benefits you may enjoy: (Benefits may vary by role and location.)
- 401(k) with fully vested employer match and discretionary profit‑share contributions
- Health Savings Account with employer contribution
- Wide variety of voluntary benefit options
- Employer-subsidized health & wellness program
- Generous paid time off, including a Birthday Day Off
- Paid parental leave
- Employee recognition programs
- Paid community outreach hours
Ready to build meaningful relationships and grow your career in community banking?
Apply today to to be considered for future Relationship Guide openings to help us deliver the personal touch that defines Rosedale Bank.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.