Job Description
Job Description
Hotel:
Jefferson City Capitol Plaza
415 West McCarty St.
Jefferson City, MO 65101
Front Office Manager
Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
What's In It For You?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
- Career Growth & Learning - 40% of our management hires are internal promotions!
- Get Paid When You Need It - Daily Pay option available.
- Invest in Your Future - 401k plan with company match.
- Comprehensive Health Coverage - Medical, dental, and vision insurance options.
- Paid Time Off/Vacation Holiday- Enjoy exclusive Atrium Traveler discounts to explore new destinations.
__________________________________________________
Primary Purpose:
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Work Performed:
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
-
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
-
Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
-
Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
-
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
-
Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
-
Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
-
Evaluate and recommend revenue driving initiatives and monitor revenue performance;
-
Recommend and implement approved changes that could improve service and increase operational efficiency;
-
Ability to serve as Manager on Duty; and
-
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Minimum 2 years of hospitality, front desk experience,
Minimum 2 years of prior supervisory experience
Preferred Prior Experience:
2 years of night audit experience
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelor's Degree in related field
Required Technology:
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
Competencies:
(65) Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
_____________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy