Bilingual HVAC Customer Service Representative (Spanish)
Job Description
Job Description
Job Title: Bilingual HVAC Customer Service Representative (Spanish)
Location: Torrance, CA
Pay: $21/hour
About Us:
74 Degrees Heating and Air is a trusted provider of heating, ventilation, and air conditioning services. We pride ourselves on delivering top-quality customer service and technical expertise. We are currently seeking a bilingual (Spanish/English) HVAC Customer Service Representative to join our team and support our growing customer base.
Job Summary:
As a Bilingual HVAC Customer Service Representative, you will be the primary point of contact for our Spanish-speaking customers. You will handle inquiries, schedule appointments, provide product and service information, and ensure a positive customer experience. Your ability to communicate effectively in both English and Spanish is essential to building strong customer relationships and supporting our service technicians.
Key Responsibilities:
- Answer incoming customer calls and respond to inquiries in both English and Spanish.
- Schedule and confirm HVAC service appointments.
- Provide information about HVAC products, services, pricing, and promotions.
- Assist customers with service issues, complaints, and follow-ups to ensure satisfaction.
- Maintain accurate customer records and update service tickets in the system.
- Coordinate with technicians to ensure timely service delivery.
- Handle billing questions and assist with payment processing as needed.
- Support other administrative tasks as required.
Qualifications:
- Bilingual fluency in Spanish and English (spoken and written) is required.
- Previous customer service experience, preferably in HVAC or a related industry, is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficient with basic computer skills and experience using scheduling or CRM software.
- Positive attitude and problem-solving skills.
Company DescriptionFor consideration, please apply online at http://www.expresspros.com/torranceca/ or schedule and appointment by calling 310.923.7580. No fee to find you a job.
****APPLY: http://www.expresspros.com/torranceca/ ****
Impacting people. One job at a time.
Express Employment Professionals Torrance is your local resource for your employment search. We offer a variety of positions including Industrial, Manufacturing, Clerical and Administrative. Our positions vary from temporary, long term, and evaluation hire. We look forward to matching you to a position that fits your experience and thank you for your interest in Express Employment Professionals Torrance.
Express Employment Professionals * 22805 Hawthorne Blvd. * Torrance, CA 90505 * 310.923.7580 *
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
Company Description
For consideration, please apply online at http://www.expresspros.com/torranceca/ or schedule and appointment by calling 310.923.7580. No fee to find you a job.\r\n****APPLY: http://www.expresspros.com/torranceca/ ****\r\nImpacting people. One job at a time.\r\nExpress Employment Professionals Torrance is your local resource for your employment search. We offer a variety of positions including Industrial, Manufacturing, Clerical and Administrative. Our positions vary from temporary, long term, and evaluation hire. We look forward to matching you to a position that fits your experience and thank you for your interest in Express Employment Professionals Torrance. \r\nExpress Employment Professionals * 22805 Hawthorne Blvd. * Torrance, CA 90505 * 310.923.7580 * \r\nWe will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance