Patient Care Coordinator
Job Description
Job Description
SEEKING PATIENT CARE COORDINATOR FOR AUDIOLOGY PRACTICE
Thriving Audiology practice is looking for a mature, charismatic, reliable Patient Care Coordinator. We are a dedicated team and fully embrace our mission of “helping others live their best life”. This includes our patients, our vendors, ourselves and our co-workers. We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture that also believes in giving back to our community.
We work with hearing impaired clientele, so patience and compassion are imperative. Our ideal candidate is an independent thinker, eager to learn and self motivated. He/she must be tech savvy, is detail-oriented and has superior troubleshooting and problem-solving ability. Our organization believes in promoting from within and we strongly encourage training, development and ongoing learning. Because of that, the Patient Care Coordinator is the beginning position for all administrative opportunities and audiology assistants.
This is a hands-on, rewarding position where you will have direct patient contact, as well as be responsible for many administrative duties. If you are interested in working with our company, this position is the beginning of your journey.
Check us out at: https://hearingmatters.biz/
JOB DESCRIPTION
● Answering phone calls & scheduling appointments according to practice guidelines
● Greeting patients and providing them with warm and welcoming experience
● Accessing records through online electronic medical records
● Checking patients in/out, ensuring accurate and up to date information
● Processing patient payments
● Confirming appointments and making reminder calls
● Collecting insurance information
● Properly documenting accounts and maintaining accurate and complete records
● Efficiently using technology and software employed in the office to complete tasks as required
● Troubleshooting connectivity concerns with phones, apps and streamers
● Organizing front office, including filing, receiving and distributing mail and parcels, tracking and reporting practice statistics
● Supporting the Audiologists with their duties as delegated (and in accordance with applicable laws and regulations)
● Performing sales-related duties as assigned, to include basic paperwork and sales agreements, as well as sales conversations with patients
● Participating in company and office meetings and training programs as required
● Light housekeeping around the office, including taking out trash, restocking supplies, and wiping down surfaces, etc.
JOB REQUIREMENTS
● Customer service experience- preferably in a medical setting, hospitality or spa environment
● Strong computer skills and technical knowledge are a must
● High school diploma required, some continuing education preferred
● Ability to pass background check
● References
Successful applicants will be able to demonstrate the following:
● Impeccable business ethics
● Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations; including listening, sales, and problem-solving skills
● Strong work ethic and ability to work independently with limited supervision
● Heart for giving back to the less fortunate hearing impaired
● Strong oral and written communication skills
● Creating, identifying, and capturing sales opportunities
● Ability to solve problems and provide solutions and/or escalate to the appropriate personal
● Ability to learn on-the-job and implement professional feedback