Call Center Representative

Buckeye Global

San Diego, CA, USA

Published: 6/14/2022

Full Time

Job Description

Job Title:Call Center Representative – 40 Openings

Job Duration: 13 Weeks – Contract

Job Location: San Diego, California 92123 (Onsite)

**Training Schedule:

Phase 1 of training: 6 weeks and on site (Spectrum)
Phase 2 of training: 1-2 weeks; possibly on site (Tech Way) or remote -they will be on the phone
Needs to be able to come to Spectrum for training (830-5pm) DAILY
Training will be held at (8CS5 Spectrum Center BLVD San Diego)

**Work Schedule:

M-F 8a-6pm

1130-8pm and possible weekends

Candidates need to be flexible to work all schedules to help with business need Possibly could work remote –after they pass training and the assessments

They would need dedicated workstation

If they work on-site they would be at:8520 Tech Way San Diego

Good Attendance in previous positions-is a priority

HS diploma –**mustExperience:

Call Center Experience –MUST
- Min of 6-month recent call center experience
- More experience in health call centers - the better
- Looking for candidates who have long term assignments, not short stints.
Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
Basic computer and writing skills
Have worked in an environment that requires them to meet KPI’s
- Sharp has strict KPI’s the workers must meet to stay in compliance with their position
Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases
Experience in taking between 60-80 calls a day
Epic Experiencepreferred
Investigatory skills – researching and looking into inquiries
TalkDesk –preferred

Thanks and Regards,

Jaswanth, Technical Recruiter

E-mail-Jaswanth@buckeyeglobalit.com

Phone- (614) 953-0332

Global Workforce Solutions | Certified MBE & EDGE Company | Microsoft Partner

You should be proficient in:

Customer Service

Salary info:

$19 - $21 / hr