Job Description
Job DescriptionNextran Truck CentersAdministrator Shop Foreman - Orlando, FL
Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!Our Employees Benefit from:
Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance
Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP
Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth
Summary
The Administrative Shop Foreman will create estimates and review them for accuracy, specifically identifying access issues, overlaps, and contingent damage time that must be incorporated and assessed for completeness and precision. The ASF also accountable for communicating and documenting all matters on the shop floor.
Essential Duties:
- Maintains constant and accurate communications with Service Writers and the Uptime Supervisor.
- Assists the Uptime Supervisor whenever necessary to ensure the highest level of customer satisfaction.
- Minimizes customer wait time on new truck arrivals.
- Works closely with the Uptime Supervisor during the quality control process of all repairs to minimize reworks, comebacks, and customer dissatisfaction with Nextran products and/or services.
- Challenges technicians with assigned work.
- Directly supervises Technician Trainees.
- Provides technical support to technicians and management.
- Follows Customer Contact and Communication Policy.
- Follows all Nextran policies and procedures, including “Nextran’s Pledge to Customers.”
- Final repair order review includes:
- Repair stories
- Adjust repair times as needed.
- Operations toggled correctly, Warranty vs Customer pay
- Warranty Documentation eService Case#, CBR #, Fault codes attached
- Warranty parts & Cores are turned in
- Ensure Sublet Invoices are attached to the ASIST case
- Final Invoice matches the estimate
- Provide backup to advisors when needed.
- Other duties may be assigned at any time based on departmental needs.
Qualifications: The qualifications listed below are representative of preferred knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate will have:
- Minimum 5 years' experience in the heavy-duty truck industry managing/supervising Class 6, 7, and/or 8 trucks.
- A valid CDL license is a plus.
- Ability to drive and climb into heavy-duty trucks; ability to squat, bend over, and lift components while performing truck repair
- Strong interpersonal and verbal skills in order to communicate with customers, technicians, shop foreman, service writers, and vendors in a professional manner.
- Computer proficiency
- Experience with MV Assist and/or Karmak Info5 software is a plus
- College degree is a plus.
Reasoning Ability: Ability to solve problems and deal with various variables in situations with only limited resources. Ability to interpret multiple instructions furnished in written, oral, diagram, or schedule form.
Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is:
- Regularly required to use hands to finger, handle, or feel and reach with hands and arms.
- The employee frequently is required to walk, climb, or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must stand and sit for extended periods (8 hours) while making repairs.
- Entry or exit from the vehicle's cab.
- Must regularly be capable of lifting, pulling, pushing, and moving up to 50 pounds.
- Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to vibration. The noise level in the work environment is usually loud.
Nextran Core Hiring Competencies:
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Decision quality - Making good and timely decisions that keep the organization moving forward
We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer