Job Description
Job Description
Direct Hires through approved platforms will be considered. No Solicitations or Recruiters.
Direct Emails with candidate resumes will be eliminated. Local Candidates Only
Must be able to commute into the office located in 75019.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorizations (such as an H-1B visa) for this opportunity.
The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.
Essential Duties and Responsibilities:
- Assists the Sales and Account Managers
- Maintains and updates customers’ job timelines in collaboration with production and implementation teams
- Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
- Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time
- Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
- Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
- Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
- Coordinates pricing and timelines
- Performs weekly and/or monthly status calls with clients for current status updates or as needed
- Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments
- Serves as a customer advocate; responds to customers’ requests and initiates appropriate actions and production changes
- Supports the Account Services Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed
Education:
Bachelor’s College degree (or combination of skills and years of experience)
Experience and Skills:
- A minimum of 3 years of customer service and administrative experience
- Project management experience (preferred)
- Ability to work collaboratively with others in professional manner
- Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff
- Ability to prioritize tasks and to act with integrity, professionalism and confidentiality.
- Demonstrated ability to problem solve
- Excellent organizational skills and detailed oriented
- Ability to manage projects and competing deadlines
- Ability to quickly and appropriately prioritize conflicting demands
- Ability to apply a high level of accuracy and attention to details to all tasks
Computer Skills:
- Proficient with databases, use of the Internet, and MS Office Suite software
- Experience with Microsoft Project Management and/or proprietary project software
8:30 AM - 5:30 PM, (overtime & holidays, as needed)
regular shift: 40 hours per week