Job Description
Job Description
What you’ll do: Address product and account questions, resolve issues, answer calls, respond to emails, take phone and email orders, process returns and warranties, provide shipping quotes, solicit feedback, update tracking, and manage backorders. Resolve issues expeditiously. Engage in-person and via phone and email with colleagues, suppliers, and customers. Expand your knowledge of wing, kite, foil, and windsurf sports and gear to provide the best advice to customers.
Who you are: Previous customer service experience, fast typing, tech savvy, empathy, problem-solving, Excel, Lightspeed, Shopify, passion for winging/kiting/windsurfing/foiling.
Position structure: Year-round seasonal on-site hourly position (summer 30-40hrs/week, winter 10-20hrs/week), typical schedule is 9am-5pm but schedule may vary.
What we offer: Complementary access to our wind sports demo fleet, pro deals on gear, free swag, new friends, and opportunities to learn and grow professionally and recreationally. At Windance, you’ll be challenged, get outside your comfort zone, learn new things, and gain valuable experience while having fun and being part of a team.
Company DescriptionAt Windance, we live for the thrill of harnessing the wind and waves. Since 1984, Windance has been the launch point for tens of thousands of windsurfers, kiters, and wingers, who trust us to provide the best wind sports gear and service in the industry. We are your DIY wind sports shop. Our top-quality gear, parts, service, and expert advice will have you out on the water shredding in no time.
Company Description
At Windance, we live for the thrill of harnessing the wind and waves. Since 1984, Windance has been the launch point for tens of thousands of windsurfers, kiters, and wingers, who trust us to provide the best wind sports gear and service in the industry. We are your DIY wind sports shop. Our top-quality gear, parts, service, and expert advice will have you out on the water shredding in no time.