Job Description
Job DescriptionWe are looking for a Client Services Specialist to join our team in Hartland, Wisconsin. In this Contract-to-ongoing position, you will play a key role in ensuring seamless communication between internal teams and external vendors to support production needs. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional attention to detail, organizational skills, and a strong commitment to customer satisfaction.
Responsibilities:
• Collaborate with internal teams to identify printing requirements and communicate these needs to external printing vendors, ensuring accurate coordination of schedules and project execution.
• Work closely with both internal teams and vendors to review and confirm production plans, ensuring all details are aligned.
• Prepare detailed job layouts and purchase orders to support clear and efficient production processes.
• Manage the internal job approval workflow, ensuring all necessary sign-offs are obtained in a timely manner.
• Engage with multiple departments and partners to follow up on project progress, maintaining transparency and high standards of detail.
• Oversee production processes by organizing and maintaining clear records of operational statuses to ensure easy retrieval and updates.
• Acquire a thorough understanding of internal software systems related to promotional and print products.
• Monitor and review multiple reports to track project timelines and ensure the on-time completion of production jobs.• Minimum of 2 years of relevant experience in customer service, order entry, or a related field.
• Proficiency in data entry and email correspondence, with a strong attention to detail.
• Excellent organizational and time-management skills to handle multiple tasks and deadlines.
• Strong communication abilities to effectively coordinate with internal teams and external vendors.
• Ability to quickly learn and navigate internal software systems.
• Familiarity with print production or promotional product processes is a plus.
• Demonstrated ability to maintain accuracy and thoroughness in a fast-paced environment.